Cloud-Based ITSM Market Report 2026
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Published : February 2026

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Cloud-Based ITSM Market Report 2026

Global Outlook – By Component (Solutions, Services), By Size (Small And Medium-Sized Enterprises (SMEs), Large Enterprises), By End User (Telecom And IT, BFSI, Manufacturing, Retail, Healthcare, Education) – Market Size, Trends, Strategies, and Forecast to 2035

Note that the outlook for this market is being affected by rapid changes in trade relations and tariffs globally. The report will be updated prior to delivery to reflect the latest status, including revised forecasts and quantified impact analysis. The report’s Recommendations and Conclusions sections will be updated to give strategies for entities dealing with the fast-moving international environment.

Cloud-Based ITSM Market Overview

• Cloud-Based ITSM market size has reached to $10.02 billion in 2025

• Expected to grow to $22.06 billion in 2030 at a compound annual growth rate (CAGR) of 17.2%

• Growth Driver: Rapid Growth Of Cloud-Based ITSM Market Fueled By Increased Adoption Of Cloud-Based Applications

• Market Trend: Strategic Collaboration To Expand Capabilities

North America was the largest region in 2025 and Asia-Pacific is the fastest growing region.

What Is Covered Under Cloud-Based ITSM Market?

The cloud-based ITSM refer to a cloud hosting system that provides access to a remote working environment. This cloud hosting allows quick and easy visualization of process workflows and gives firms more freedom and visibility on the web. The purpose of the ITSM platform is to ensure that the IT department lowers its operational cost and increases profit and work flexibility in their businesses.

The main components of the cloud based ITSM market are solutions and services. The services segment focuses on the entire ITSM process such as networks, the internet, servers, software, services, applications and network, and endpoint hardware. These solutions and services are provided to SMEs and large enterprises in industries ranging from IT and telecommunication, BFSI, healthcare, manufacturing, retail, and education.

Cloud-Based ITSM market report bar graph

What Is The Cloud-Based ITSM Market Size and Share 2026?

The cloud-based itsm market size has grown rapidly in recent years. It will grow from $10.02 billion in 2025 to $11.71 billion in 2026 at a compound annual growth rate (CAGR) of 16.8%. The growth in the historic period can be attributed to expansion of remote work environments, rising complexity of it operations, increasing reliance on cloud infrastructure, growing demand for cost-efficient it management, adoption of digital service management tools.

What Is The Cloud-Based ITSM Market Growth Forecast?

The cloud-based itsm market size is expected to see rapid growth in the next few years. It will grow to $22.06 billion in 2030 at a compound annual growth rate (CAGR) of 17.2%. The growth in the forecast period can be attributed to growing investments in intelligent it operations, rising adoption of predictive service management, expansion of cloud-native itsm deployments, increasing integration with devops tools, growing focus on operational agility. Major trends in the forecast period include increasing adoption of ai-driven itsm platforms, rising demand for automated incident management, growing use of cloud-based workflow visualization, expansion of self-service it portals, enhanced focus on service optimization.

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Global Cloud-Based ITSM Market Segmentation

1) By Component: Solutions, Services

2) By Size: Small And Medium-Sized Enterprises (SMEs), Large Enterprises

3) By End User: Telecom And IT, BFSI, Manufacturing, Retail, Healthcare, Education

Subsegments:

1) By Solutions: Incident Management Software, Change Management Tools, Problem Management Solutions, Service Request Management, Knowledge Management Systems

2) By Services: Implementation Services, Training And Support Services, Consulting Services, Maintenance And Upgrades

What Is The Driver Of The Cloud-Based ITSM Market?

The increase in adoption of cloud-based applications will propel the growth of the cloud-based ITSM market in the forecasted period. Cloud adoption is a business strategy aiming to improve internet-based database capabilities' scalability while lowering costs and risks. Organizations use cloud computing, or remote computers hosted on the Internet, to store, manage, and process essential data. For instance, in April 2023, A report from Flexera, a US-based computer software company, in 2023 highlighted that 93% of organizations are utilizing cloud services, with 87% adopting multi-cloud strategies. This increase is largely driven by the need for flexibility and agility in response to market demands. Therefore, the adoption of cloud-based applications will drive the cloud-based ITSM industry growth.

Key Players In The Global Cloud-Based ITSM Market

Major companies operating in the cloud-based itsm market are ServiceNow Inc.; Hewlett Packard Enterprise Company; International Business Machines Corporation (IBM); BMC Software Inc.; Broadcom Inc.; Ivanti Inc.; Hornbill Systems Limited; Microsoft Corporation; EasyVista Inc.; Micro Focus International plc; Atlassian Corporation Plc; Alemba Limited; SysAid Technologies Ltd.; Freshworks Inc.; SolarWinds Corporation; Zendesk Inc.; Agiloft Inc.; TOPdesk International B. V.; HappyFox Inc.; Zoho Corporation Pvt. Ltd.; InvGate Inc.; Google Cloud IT Service Management (ITSM); Salesforce Service Cloud; SAP IT Service Management (ITSM); Atlassian Jira Service Desk; Ivanti Service Manager; HCL Remedy OnDemand

Global Cloud-Based ITSM Market Trends and Insights

Major companies operating in the cloud-based ITSM market are developing and expanding their operations through strategic partnerships. Strategic partnerships refer to a process in which companies leverage each other's strengths and resources to achieve mutual benefits and success. For instance, in January 2025, ServiceNow, a US-based enterprise software company, announced that it expanded its partnership with Google Cloud, a US-based cloud computing provider, to make its IT Service Management (ITSM), Customer Relationship Management (CRM), and Security Incident Response (SIR) solutions available on Google Cloud Marketplace and Google Distributed Cloud. This collaboration enables clients to access ServiceNow’s cloud-based ITSM and workflow solutions with integrated generative AI capabilities, enhancing automation, operational efficiency, and digital transformation in the cloud.

Need data on a specific region in this market?

What Are Latest Mergers And Acquisitions In The Cloud-Based ITSM Market?

In June 2024, Freshworks Inc., a US-based software company, acquired Device42 Inc. for an undisclosed amount. The acquisition enhances Freshworks' IT Asset Management (ITAM) offerings, providing a unified platform with improved IT Service Management (ITSM) features, including advanced asset discovery and risk management. This strengthens Freshworks' position in the ITSM market and underlines its commitment to delivering value to IT teams worldwide. Device42 Inc. is a US-based software development company specializing in IT asset management (ITAM) and network management tools.

Regional Insights

North America was the largest region in the cloud-based ISTM market in 2025.Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in this market report are Asia-Pacific, South East Asia, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

The countries covered in this market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Taiwan, Russia, South Korea, UK, USA, Canada, Italy, Spain

What Defines the Cloud-Based ITSM Market?

The cloud based ITSM market includes revenues earned by entities by providing asset discovery management, configuration management, incident and problem management, self-service provisioning. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

How is Market Value Defined and Measured?

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

What Key Data and Analysis Are Included in the Cloud-Based ITSM Market Report 2026?

The cloud-based itsm market research report is one of a series of new reports from The Business Research Company that provides market statistics, including industry global market size, regional shares, competitors with the market share, detailed market segments, market trends and opportunities, and any further data you may need to thrive in the cloud-based itsm industry. The market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future state of the industry.

Author : Abdul Wasay

Cloud-Based ITSM Market Report Forecast Analysis

Report AttributeDetails
Market Size Value In 2026 $11.71 billion
Revenue Forecast In 2035 $22.06 billion
Growth Rate CAGR of 16.8% from 2026 to 2035
Base Year For Estimation 2025
Actual Estimates/Historical Data 2020-2025
Forecast Period 2026 - 2030 - 2035
Market Representation Revenue in USD Billion and CAGR from 2026 to 2035
Segments Covered Component, Size, End User
Regional Scope Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa
Country Scope The countries covered in the report are Australia, Brazil, China, France, Germany, India, ...
Key Companies Profiled ServiceNow Inc.; Hewlett Packard Enterprise Company; International Business Machines Corporation (IBM); BMC Software Inc.; Broadcom Inc.; Ivanti Inc.; Hornbill Systems Limited; Microsoft Corporation; EasyVista Inc.; Micro Focus International plc; Atlassian Corporation Plc; Alemba Limited; SysAid Technologies Ltd.; Freshworks Inc.; SolarWinds Corporation; Zendesk Inc.; Agiloft Inc.; TOPdesk International B. V.; HappyFox Inc.; Zoho Corporation Pvt. Ltd.; InvGate Inc.; Google Cloud IT Service Management (ITSM); Salesforce Service Cloud; SAP IT Service Management (ITSM); Atlassian Jira Service Desk; Ivanti Service Manager; HCL Remedy OnDemand
Customization ScopeRequest for Customization
Pricing And Purchase OptionsExplore Purchase Options

Table Of Contents

1. Executive Summary

1.1. Key Market Insights (2020-2035)

1.2. Visual Dashboard: Market Size, Growth Rate, Hotspots

1.3. Major Factors Driving the Market

1.4. Top Three Trends Shaping the Market

2. Cloud-Based ITSM Market Characteristics

2.1. Market Definition & Scope

2.2. Market Segmentations

2.3. Overview of Key Products and Services

2.4. Global Cloud-Based ITSM Market Attractiveness Scoring And Analysis

2.4.1. Overview of Market Attractiveness Framework

2.4.2. Quantitative Scoring Methodology

2.4.3. Factor-Wise Evaluation

Growth Potential Analysis, Competitive Dynamics Assessment, Strategic Fit Assessment And Risk Profile Evaluation

2.4.4. Market Attractiveness Scoring and Interpretation

2.4.5. Strategic Implications and Recommendations

3. Cloud-Based ITSM Market Supply Chain Analysis

3.1. Overview of the Supply Chain and Ecosystem

3.2. List Of Key Raw Materials, Resources & Suppliers

3.3. List Of Major Distributors and Channel Partners

3.4. List Of Major End Users

4. Global Cloud-Based ITSM Market Trends And Strategies

4.1. Key Technologies & Future Trends

4.1.1 Digitalization, Cloud, Big Data & Cybersecurity

4.1.2 Artificial Intelligence & Autonomous Intelligence

4.1.3 Industry 4.0 & Intelligent Manufacturing

4.1.4 Internet Of Things (Iot), Smart Infrastructure & Connected Ecosystems

4.1.5 Fintech, Blockchain, Regtech & Digital Finance

4.2. Major Trends

4.2.1 Increasing Adoption Of Ai-Driven Itsm Platforms

4.2.2 Rising Demand For Automated Incident Management

4.2.3 Growing Use Of Cloud-Based Workflow Visualization

4.2.4 Expansion Of Self-Service It Portals

4.2.5 Enhanced Focus On Service Optimization

5. Cloud-Based ITSM Market Analysis Of End Use Industries

5.1 Telecom And It Companies

5.2 Bfsi Organizations

5.3 Manufacturing Enterprises

5.4 Retail Companies

5.5 Healthcare Providers

6. Cloud-Based ITSM Market - Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics, Trade Wars and Tariffs, Supply Chain Impact from Tariff War & Trade Protectionism, And Covid And Recovery On The Market

7. Global Cloud-Based ITSM Strategic Analysis Framework, Current Market Size, Market Comparisons And Growth Rate Analysis

7.1. Global Cloud-Based ITSM PESTEL Analysis (Political, Social, Technological, Environmental and Legal Factors, Drivers and Restraints)

7.2. Global Cloud-Based ITSM Market Size, Comparisons And Growth Rate Analysis

7.3. Global Cloud-Based ITSM Historic Market Size and Growth, 2020 - 2025, Value ($ Billion)

7.4. Global Cloud-Based ITSM Forecast Market Size and Growth, 2025 - 2030, 2035F, Value ($ Billion)

8. Global Cloud-Based ITSM Total Addressable Market (TAM) Analysis for the Market

8.1. Definition and Scope of Total Addressable Market (TAM)

8.2. Methodology and Assumptions

8.3. Global Total Addressable Market (TAM) Estimation

8.4. TAM vs. Current Market Size Analysis

8.5. Strategic Insights and Growth Opportunities from TAM Analysis

9. Cloud-Based ITSM Market Segmentation

9.1. Global Cloud-Based ITSM Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Solutions, Services

9.2. Global Cloud-Based ITSM Market, Segmentation By Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Small And Medium-Sized Enterprises (SMEs), Large Enterprises

9.3. Global Cloud-Based ITSM Market, Segmentation By End User, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Telecom And IT, BFSI, Manufacturing, Retail, Healthcare, Education

9.4. Global Cloud-Based ITSM Market, Sub-Segmentation Of Solutions, By Type, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Incident Management Software, Change Management Tools, Problem Management Solutions, Service Request Management, Knowledge Management Systems

9.5. Global Cloud-Based ITSM Market, Sub-Segmentation Of Services, By Type, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Implementation Services, Training And Support Services, Consulting Services, Maintenance And Upgrades

10. Cloud-Based ITSM Market, Industry Metrics By Country

10.1. Global Cloud-Based ITSM Market, Average Selling Price By Country, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $

10.2. Global Cloud-Based ITSM Market, Average Spending Per Capita (Employed) By Country, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $

11. Cloud-Based ITSM Market Regional And Country Analysis

11.1. Global Cloud-Based ITSM Market, Split By Region, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

11.2. Global Cloud-Based ITSM Market, Split By Country, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

12. Asia-Pacific Cloud-Based ITSM Market

12.1. Asia-Pacific Cloud-Based ITSM Market Overview

Region Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies

12.2. Asia-Pacific Cloud-Based ITSM Market, Segmentation By Component, Segmentation By Size, Segmentation By End User, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

13. China Cloud-Based ITSM Market

13.1. China Cloud-Based ITSM Market Overview

Country Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies

13.2. China Cloud-Based ITSM Market, Segmentation By Component, Segmentation By Size, Segmentation By End User, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

14. India Cloud-Based ITSM Market

14.1. India Cloud-Based ITSM Market, Segmentation By Component, Segmentation By Size, Segmentation By End User, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

15. Japan Cloud-Based ITSM Market

15.1. Japan Cloud-Based ITSM Market Overview

Country Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies

15.2. Japan Cloud-Based ITSM Market, Segmentation By Component, Segmentation By Size, Segmentation By End User, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

16. Australia Cloud-Based ITSM Market

16.1. Australia Cloud-Based ITSM Market, Segmentation By Component, Segmentation By Size, Segmentation By End User, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

17. Indonesia Cloud-Based ITSM Market

17.1. Indonesia Cloud-Based ITSM Market, Segmentation By Component, Segmentation By Size, Segmentation By End User, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

18. South Korea Cloud-Based ITSM Market

18.1. South Korea Cloud-Based ITSM Market Overview

Country Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies

18.2. South Korea Cloud-Based ITSM Market, Segmentation By Component, Segmentation By Size, Segmentation By End User, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

19. Taiwan Cloud-Based ITSM Market

19.1. Taiwan Cloud-Based ITSM Market Overview

Country Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies

19.2. Taiwan Cloud-Based ITSM Market, Segmentation By Component, Segmentation By Size, Segmentation By End User, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

20. South East Asia Cloud-Based ITSM Market

20.1. South East Asia Cloud-Based ITSM Market Overview

Region Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies

20.2. South East Asia Cloud-Based ITSM Market, Segmentation By Component, Segmentation By Size, Segmentation By End User, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

21. Western Europe Cloud-Based ITSM Market

21.1. Western Europe Cloud-Based ITSM Market Overview

Region Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies

21.2. Western Europe Cloud-Based ITSM Market, Segmentation By Component, Segmentation By Size, Segmentation By End User, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

22. UK Cloud-Based ITSM Market

22.1. UK Cloud-Based ITSM Market, Segmentation By Component, Segmentation By Size, Segmentation By End User, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

23. Germany Cloud-Based ITSM Market

23.1. Germany Cloud-Based ITSM Market, Segmentation By Component, Segmentation By Size, Segmentation By End User, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

24. France Cloud-Based ITSM Market

24.1. France Cloud-Based ITSM Market, Segmentation By Component, Segmentation By Size, Segmentation By End User, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

25. Italy Cloud-Based ITSM Market

25.1. Italy Cloud-Based ITSM Market, Segmentation By Component, Segmentation By Size, Segmentation By End User, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

26. Spain Cloud-Based ITSM Market

26.1. Spain Cloud-Based ITSM Market, Segmentation By Component, Segmentation By Size, Segmentation By End User, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

27. Eastern Europe Cloud-Based ITSM Market

27.1. Eastern Europe Cloud-Based ITSM Market Overview

Region Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies

27.2. Eastern Europe Cloud-Based ITSM Market, Segmentation By Component, Segmentation By Size, Segmentation By End User, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

28. Russia Cloud-Based ITSM Market

28.1. Russia Cloud-Based ITSM Market, Segmentation By Component, Segmentation By Size, Segmentation By End User, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

29. North America Cloud-Based ITSM Market

29.1. North America Cloud-Based ITSM Market Overview

Region Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies

29.2. North America Cloud-Based ITSM Market, Segmentation By Component, Segmentation By Size, Segmentation By End User, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

30. USA Cloud-Based ITSM Market

30.1. USA Cloud-Based ITSM Market Overview

Country Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies

30.2. USA Cloud-Based ITSM Market, Segmentation By Component, Segmentation By Size, Segmentation By End User, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

31. Canada Cloud-Based ITSM Market

31.1. Canada Cloud-Based ITSM Market Overview

Country Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies

31.2. Canada Cloud-Based ITSM Market, Segmentation By Component, Segmentation By Size, Segmentation By End User, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

32. South America Cloud-Based ITSM Market

32.1. South America Cloud-Based ITSM Market Overview

Region Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies

32.2. South America Cloud-Based ITSM Market, Segmentation By Component, Segmentation By Size, Segmentation By End User, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

33. Brazil Cloud-Based ITSM Market

33.1. Brazil Cloud-Based ITSM Market, Segmentation By Component, Segmentation By Size, Segmentation By End User, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

34. Middle East Cloud-Based ITSM Market

34.1. Middle East Cloud-Based ITSM Market Overview

Region Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies

34.2. Middle East Cloud-Based ITSM Market, Segmentation By Component, Segmentation By Size, Segmentation By End User, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

35. Africa Cloud-Based ITSM Market

35.1. Africa Cloud-Based ITSM Market Overview

Region Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies

35.2. Africa Cloud-Based ITSM Market, Segmentation By Component, Segmentation By Size, Segmentation By End User, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

36. Cloud-Based ITSM Market Regulatory and Investment Landscape

37. Cloud-Based ITSM Market Competitive Landscape And Company Profiles

37.1. Cloud-Based ITSM Market Competitive Landscape And Market Share 2024

37.1.1. Top 10 Companies (Ranked by revenue/share)

37.2. Cloud-Based ITSM Market - Company Scoring Matrix

37.2.1. Market Revenues

37.2.2. Product Innovation Score

37.2.3. Brand Recognition

37.3. Cloud-Based ITSM Market Company Profiles

37.3.1. ServiceNow Inc. Overview, Products and Services, Strategy and Financial Analysis

37.3.2. Hewlett Packard Enterprise Company Overview, Products and Services, Strategy and Financial Analysis

37.3.3. International Business Machines Corporation (IBM) Overview, Products and Services, Strategy and Financial Analysis

37.3.4. BMC Software Inc. Overview, Products and Services, Strategy and Financial Analysis

37.3.5. Broadcom Inc. Overview, Products and Services, Strategy and Financial Analysis

38. Cloud-Based ITSM Market Other Major And Innovative Companies

Ivanti Inc., Hornbill Systems Limited, Microsoft Corporation, EasyVista Inc., Micro Focus International plc, Atlassian Corporation Plc, Alemba Limited, SysAid Technologies Ltd., Freshworks Inc., SolarWinds Corporation, Zendesk Inc., Agiloft Inc., TOPdesk International B. V., HappyFox Inc., Zoho Corporation Pvt. Ltd.

39. Global Cloud-Based ITSM Market Competitive Benchmarking And Dashboard

40. Key Mergers And Acquisitions In The Cloud-Based ITSM Market

41. Cloud-Based ITSM Market High Potential Countries, Segments and Strategies

41.1. Cloud-Based ITSM Market In 2030 - Countries Offering Most New Opportunities

41.2. Cloud-Based ITSM Market In 2030 - Segments Offering Most New Opportunities

41.3. Cloud-Based ITSM Market In 2030 - Growth Strategies

41.3.1. Market Trend Based Strategies

41.3.2. Competitor Strategies

42. Appendix

42.1. Abbreviations

42.2. Currencies

42.3. Historic And Forecast Inflation Rates

42.4. Research Inquiries

42.5. The Business Research Company

42.6. Copyright And Disclaimer

List Of Tables

    Table 1: Global Cloud-Based ITSM Market, Overview Of Key Products - Product Examples
  • Table 2: Global Cloud-Based ITSM Market Attractiveness, Factor-Wise Evaluation
  • Table 3: Global Cloud-Based ITSM Market, Supply Chain Analysis
  • Table 4: Global Cloud-Based ITSM Market, Major Raw Material Providers
  • Table 5: Global Cloud-Based ITSM Market, Major Resource Providers
  • Table 6: Global Cloud-Based ITSM Market, Major Manufacturers (Suppliers)
  • Table 7: Global Cloud-Based ITSM Market, Major Distributors And Channel Partners
  • Table 8: Global Cloud-Based ITSM Market, Key Technologies & Future Trends
  • Table 9: Global Cloud-Based ITSM Market, Major Trends
  • Table 10: Global Cloud-Based ITSM Market, Major End Users
  • Table 11: Global Cloud-Based ITSM Market, PESTEL (Political, Economic, Social, Technology, Environmental and Legal) Analysis
  • Table 12: Global Cloud-Based ITSM Historic Market Growth, 2020-2025, $ Billion
  • Table 13: Global Cloud-Based ITSM Forecast Market Growth, 2025-2030F, 2035F, $ Billion
  • Table 14: Global Cloud-Based ITSM Market - TAM, US$ Billion, 2025
  • Table 15: Global Cloud-Based ITSM Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 16: Global Cloud-Based ITSM Market, Segmentation By Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 17: Global Cloud-Based ITSM Market, Segmentation By End User, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 18: Global Cloud-Based ITSM Market, Sub-Segmentation Of Solutions, By Type, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 19: Global Cloud-Based ITSM Market, Sub-Segmentation Of Services, By Type, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 20: Global Cloud-Based ITSM Market, Average Selling Price By Country, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $
  • Table 21: Global Cloud-Based ITSM Market, Average Spending Per Capita (Employed) By Country, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $
  • Table 22: Global Cloud-Based ITSM Market, Split By Region, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 23: Global Cloud-Based ITSM Market, Split By Country, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 24: Asia-Pacific, Cloud-Based ITSM Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 25: Asia-Pacific, Cloud-Based ITSM Market, Segmentation By Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 26: Asia-Pacific, Cloud-Based ITSM Market, Segmentation By End User, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 27: China, Cloud-Based ITSM Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 28: China, Cloud-Based ITSM Market, Segmentation By Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 29: China, Cloud-Based ITSM Market, Segmentation By End User, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 30: India, Cloud-Based ITSM Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 31: India, Cloud-Based ITSM Market, Segmentation By Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 32: India, Cloud-Based ITSM Market, Segmentation By End User, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 33: Japan, Cloud-Based ITSM Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 34: Japan, Cloud-Based ITSM Market, Segmentation By Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 35: Japan, Cloud-Based ITSM Market, Segmentation By End User, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 36: Australia, Cloud-Based ITSM Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 37: Australia, Cloud-Based ITSM Market, Segmentation By Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 38: Australia, Cloud-Based ITSM Market, Segmentation By End User, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 39: Indonesia, Cloud-Based ITSM Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 40: Indonesia, Cloud-Based ITSM Market, Segmentation By Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 41: Indonesia, Cloud-Based ITSM Market, Segmentation By End User, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 42: South Korea, Cloud-Based ITSM Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 43: South Korea, Cloud-Based ITSM Market, Segmentation By Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 44: South Korea, Cloud-Based ITSM Market, Segmentation By End User, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 45: Taiwan, Cloud-Based ITSM Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 46: Taiwan, Cloud-Based ITSM Market, Segmentation By Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 47: Taiwan, Cloud-Based ITSM Market, Segmentation By End User, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 48: South East Asia, Cloud-Based ITSM Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 49: South East Asia, Cloud-Based ITSM Market, Segmentation By Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 50: South East Asia, Cloud-Based ITSM Market, Segmentation By End User, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 51: Western Europe, Cloud-Based ITSM Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 52: Western Europe, Cloud-Based ITSM Market, Segmentation By Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 53: Western Europe, Cloud-Based ITSM Market, Segmentation By End User, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 54: UK, Cloud-Based ITSM Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 55: UK, Cloud-Based ITSM Market, Segmentation By Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 56: UK, Cloud-Based ITSM Market, Segmentation By End User, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 57: Germany, Cloud-Based ITSM Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 58: Germany, Cloud-Based ITSM Market, Segmentation By Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 59: Germany, Cloud-Based ITSM Market, Segmentation By End User, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 60: France, Cloud-Based ITSM Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 61: France, Cloud-Based ITSM Market, Segmentation By Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 62: France, Cloud-Based ITSM Market, Segmentation By End User, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 63: Italy, Cloud-Based ITSM Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 64: Italy, Cloud-Based ITSM Market, Segmentation By Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 65: Italy, Cloud-Based ITSM Market, Segmentation By End User, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 66: Spain, Cloud-Based ITSM Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 67: Spain, Cloud-Based ITSM Market, Segmentation By Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 68: Spain, Cloud-Based ITSM Market, Segmentation By End User, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 69: Eastern Europe, Cloud-Based ITSM Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 70: Eastern Europe, Cloud-Based ITSM Market, Segmentation By Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 71: Eastern Europe, Cloud-Based ITSM Market, Segmentation By End User, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 72: Russia, Cloud-Based ITSM Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 73: Russia, Cloud-Based ITSM Market, Segmentation By Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 74: Russia, Cloud-Based ITSM Market, Segmentation By End User, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 75: North America, Cloud-Based ITSM Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 76: North America, Cloud-Based ITSM Market, Segmentation By Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 77: North America, Cloud-Based ITSM Market, Segmentation By End User, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 78: USA, Cloud-Based ITSM Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 79: USA, Cloud-Based ITSM Market, Segmentation By Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 80: USA, Cloud-Based ITSM Market, Segmentation By End User, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 81: Canada, Cloud-Based ITSM Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 82: Canada, Cloud-Based ITSM Market, Segmentation By Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 83: Canada, Cloud-Based ITSM Market, Segmentation By End User, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 84: South America, Cloud-Based ITSM Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 85: South America, Cloud-Based ITSM Market, Segmentation By Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 86: South America, Cloud-Based ITSM Market, Segmentation By End User, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 87: Brazil, Cloud-Based ITSM Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 88: Brazil, Cloud-Based ITSM Market, Segmentation By Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 89: Brazil, Cloud-Based ITSM Market, Segmentation By End User, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 90: Middle East, Cloud-Based ITSM Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 91: Middle East, Cloud-Based ITSM Market, Segmentation By Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 92: Middle East, Cloud-Based ITSM Market, Segmentation By End User, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 93: Africa, Cloud-Based ITSM Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 94: Africa, Cloud-Based ITSM Market, Segmentation By Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 95: Africa, Cloud-Based ITSM Market, Segmentation By End User, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 96: Global Cloud-Based ITSM Key Competitor Estimated Market Shares, 2024, Percentage (%)
  • Table 97: Global Cloud-Based ITSM Market - Company Scoring Matrix
  • Table 98: ServiceNow Inc. Financial Performance
  • Table 99: Hewlett Packard Enterprise Company Financial Performance
  • Table 100: International Business Machines Corporation (IBM) Financial Performance
  • Table 101: BMC Software Inc. Financial Performance
  • Table 102: Broadcom Inc. Financial Performance
  • Table 103: Global Cloud-Based ITSM Market, Competitive Benchmarking (In USD Billions)
  • Table 104: Global Cloud-Based ITSM Market, Competitive Dashboard
  • Table 105: Global Cloud-Based ITSM Market Size Gain ($ Billion), 2025 – 2030 By Country
  • Table 106: Global, Cloud-Based ITSM Market Size Gain ($ Billion), Segmentation By Component, 2025 – 2030
  • Table 107: Global, Cloud-Based ITSM Market Size Gain ($ Billion), Segmentation By Size, 2025 – 2030
  • Table 108: Global, Cloud-Based ITSM Market Size Gain ($ Billion), Segmentation By End User, 2025 – 2030

List Of Figures

    Figure 1: Global Cloud-Based ITSM Market, Overview Of Key Products - Product Examples
  • Figure 2: Global Cloud-Based ITSM Market Attractiveness, Factor-Wise Evaluation
  • Figure 3: Global Cloud-Based ITSM Market, Supply Chain Analysis
  • Figure 4: Global Cloud-Based ITSM Market, Major Raw Material Providers
  • Figure 5: Global Cloud-Based ITSM Market, Major Resource Providers
  • Figure 6: Global Cloud-Based ITSM Market, Major Manufacturers (Suppliers)
  • Figure 7: Global Cloud-Based ITSM Market, Major Distributors And Channel Partners
  • Figure 8: Global Cloud-Based ITSM Market, Key Technologies & Future Trends
  • Figure 9: Global Cloud-Based ITSM Market, Major Trends
  • Figure 10: Global Cloud-Based ITSM Market, Major End Users
  • Figure 11: Global Cloud-Based ITSM Market, PESTEL (Political, Economic, Social, Technology, Environmental and Legal) Analysis
  • Figure 12: Global Cloud-Based ITSM Historic Market Growth, 2020-2025, $ Billion
  • Figure 13: Global Cloud-Based ITSM Forecast Market Growth, 2025-2030F, 2035F, $ Billion
  • Figure 14: Global Cloud-Based ITSM Market - TAM, US$ Billion, 2025
  • Figure 15: Global Cloud-Based ITSM Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 16: Global Cloud-Based ITSM Market, Segmentation By Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 17: Global Cloud-Based ITSM Market, Segmentation By End User, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 18: Global Cloud-Based ITSM Market, Sub-Segmentation Of Solutions, By Type, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 19: Global Cloud-Based ITSM Market, Sub-Segmentation Of Services, By Type, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 20: Global Cloud-Based ITSM Market, Average Selling Price By Country, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $
  • Figure 21: Global Cloud-Based ITSM Market, Average Spending Per Capita (Employed) By Country, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $
  • Figure 22: Global Cloud-Based ITSM Market, Split By Region, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 23: Global Cloud-Based ITSM Market, Split By Country, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 24: Asia-Pacific, Cloud-Based ITSM Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 25: Asia-Pacific, Cloud-Based ITSM Market, Segmentation By Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 26: Asia-Pacific, Cloud-Based ITSM Market, Segmentation By End User, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 27: China, Cloud-Based ITSM Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 28: China, Cloud-Based ITSM Market, Segmentation By Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 29: China, Cloud-Based ITSM Market, Segmentation By End User, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 30: India, Cloud-Based ITSM Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 31: India, Cloud-Based ITSM Market, Segmentation By Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 32: India, Cloud-Based ITSM Market, Segmentation By End User, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 33: Japan, Cloud-Based ITSM Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 34: Japan, Cloud-Based ITSM Market, Segmentation By Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 35: Japan, Cloud-Based ITSM Market, Segmentation By End User, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 36: Australia, Cloud-Based ITSM Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 37: Australia, Cloud-Based ITSM Market, Segmentation By Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 38: Australia, Cloud-Based ITSM Market, Segmentation By End User, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 39: Indonesia, Cloud-Based ITSM Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 40: Indonesia, Cloud-Based ITSM Market, Segmentation By Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 41: Indonesia, Cloud-Based ITSM Market, Segmentation By End User, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 42: South Korea, Cloud-Based ITSM Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 43: South Korea, Cloud-Based ITSM Market, Segmentation By Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 44: South Korea, Cloud-Based ITSM Market, Segmentation By End User, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 45: Taiwan, Cloud-Based ITSM Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 46: Taiwan, Cloud-Based ITSM Market, Segmentation By Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 47: Taiwan, Cloud-Based ITSM Market, Segmentation By End User, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 48: South East Asia, Cloud-Based ITSM Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 49: South East Asia, Cloud-Based ITSM Market, Segmentation By Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 50: South East Asia, Cloud-Based ITSM Market, Segmentation By End User, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 51: Western Europe, Cloud-Based ITSM Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 52: Western Europe, Cloud-Based ITSM Market, Segmentation By Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 53: Western Europe, Cloud-Based ITSM Market, Segmentation By End User, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 54: UK, Cloud-Based ITSM Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 55: UK, Cloud-Based ITSM Market, Segmentation By Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 56: UK, Cloud-Based ITSM Market, Segmentation By End User, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 57: Germany, Cloud-Based ITSM Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 58: Germany, Cloud-Based ITSM Market, Segmentation By Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 59: Germany, Cloud-Based ITSM Market, Segmentation By End User, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 60: France, Cloud-Based ITSM Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 61: France, Cloud-Based ITSM Market, Segmentation By Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 62: France, Cloud-Based ITSM Market, Segmentation By End User, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 63: Italy, Cloud-Based ITSM Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 64: Italy, Cloud-Based ITSM Market, Segmentation By Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 65: Italy, Cloud-Based ITSM Market, Segmentation By End User, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 66: Spain, Cloud-Based ITSM Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 67: Spain, Cloud-Based ITSM Market, Segmentation By Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 68: Spain, Cloud-Based ITSM Market, Segmentation By End User, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 69: Eastern Europe, Cloud-Based ITSM Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 70: Eastern Europe, Cloud-Based ITSM Market, Segmentation By Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 71: Eastern Europe, Cloud-Based ITSM Market, Segmentation By End User, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 72: Russia, Cloud-Based ITSM Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 73: Russia, Cloud-Based ITSM Market, Segmentation By Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 74: Russia, Cloud-Based ITSM Market, Segmentation By End User, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 75: North America, Cloud-Based ITSM Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 76: North America, Cloud-Based ITSM Market, Segmentation By Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 77: North America, Cloud-Based ITSM Market, Segmentation By End User, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 78: USA, Cloud-Based ITSM Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 79: USA, Cloud-Based ITSM Market, Segmentation By Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 80: USA, Cloud-Based ITSM Market, Segmentation By End User, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 81: Canada, Cloud-Based ITSM Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 82: Canada, Cloud-Based ITSM Market, Segmentation By Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 83: Canada, Cloud-Based ITSM Market, Segmentation By End User, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 84: South America, Cloud-Based ITSM Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 85: South America, Cloud-Based ITSM Market, Segmentation By Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 86: South America, Cloud-Based ITSM Market, Segmentation By End User, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 87: Brazil, Cloud-Based ITSM Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 88: Brazil, Cloud-Based ITSM Market, Segmentation By Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 89: Brazil, Cloud-Based ITSM Market, Segmentation By End User, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 90: Middle East, Cloud-Based ITSM Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 91: Middle East, Cloud-Based ITSM Market, Segmentation By Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 92: Middle East, Cloud-Based ITSM Market, Segmentation By End User, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 93: Africa, Cloud-Based ITSM Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 94: Africa, Cloud-Based ITSM Market, Segmentation By Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 95: Africa, Cloud-Based ITSM Market, Segmentation By End User, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 96: Global Cloud-Based ITSM Key Competitor Estimated Market Shares, 2024, Percentage (%)
  • Figure 97: Global Cloud-Based ITSM Market - Company Scoring Matrix
  • Figure 98: ServiceNow Inc. Financial Performance
  • Figure 99: Hewlett Packard Enterprise Company Financial Performance
  • Figure 100: International Business Machines Corporation (IBM) Financial Performance
  • Figure 101: BMC Software Inc. Financial Performance
  • Figure 102: Broadcom Inc. Financial Performance
  • Figure 103: Global Cloud-Based ITSM Market, Competitive Benchmarking (In USD Billions)
  • Figure 104: Global Cloud-Based ITSM Market, Competitive Dashboard
  • Figure 105: Global Cloud-Based ITSM Market Size Gain ($ Billion), 2025 – 2030 By Country
  • Figure 106: Global, Cloud-Based ITSM Market Size Gain ($ Billion), Segmentation By Component, 2025 – 2030
  • Figure 107: Global, Cloud-Based ITSM Market Size Gain ($ Billion), Segmentation By Size, 2025 – 2030
  • Figure 108: Global, Cloud-Based ITSM Market Size Gain ($ Billion), Segmentation By End User, 2025 – 2030

Frequently Asked Questions

The Cloud-Based ITSM market was valued at $10.02 billion in 2025, increased to $11.71 billion in 2026, and is projected to reach $22.06 billion by 2030.

The global Cloud-Based ITSM market is expected to grow at a CAGR of 17.2% from 2026 to 2035 to reach $22.06 billion by 2035.

Some Key Players in the Cloud-Based ITSM market Include, ServiceNow Inc.; Hewlett Packard Enterprise Company; International Business Machines Corporation (IBM); BMC Software Inc.; Broadcom Inc.; Ivanti Inc.; Hornbill Systems Limited; Microsoft Corporation; EasyVista Inc.; Micro Focus International plc; Atlassian Corporation Plc; Alemba Limited; SysAid Technologies Ltd.; Freshworks Inc.; SolarWinds Corporation; Zendesk Inc.; Agiloft Inc.; TOPdesk International B. V.; HappyFox Inc.; Zoho Corporation Pvt. Ltd.; InvGate Inc.; Google Cloud IT Service Management (ITSM); Salesforce Service Cloud; SAP IT Service Management (ITSM); Atlassian Jira Service Desk; Ivanti Service Manager; HCL Remedy OnDemand .

Major trend in this market includes: Strategic Collaboration To Expand Capabilities. For further insights on this market. request a sample here

North America was the largest region in the cloud-based ISTM market in 2025.Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the cloud-based itsm market report are Asia-Pacific, South East Asia, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

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