Our Offerings
By Industry By Function
About Us
Our Viewpoint
NEW
 Senior Management Experts Panel Global Consultants Press Releases Blog
Infographics Market Insights Case Studies Illustrations In The Press
Contact Us
The Business Research Company Logo
Reports Store
Top 50 Healthcare Market Reports
NEW
 Top 50 Non-Healthcare Market Reports
NEW
 Opportunities And Strategies Reports Aerospace And Defense Agriculture Chemicals Construction
Electrical And Electronics Financial Services Food And Beverages Healthcare Services Hospitality Information Technology Machinery Media
Medical Equipment Metal And Mineral Mining Oil And Gas Paper, Plastics, Rubber, Wood And Textile Pharmaceuticals Professional Services Recreation
Retail And Wholesale Services Social Services Transport Transport Services Utilities Veterinary Healthcare Filter Reports by Trends
NEW
Market Intelligence Platform
About GMM Global Forecast
NEW
 Mega Trends Analysis
Consultancies Corporate Planning & Strategy Academic Financial Services Legal Services
Pricing Methodology Sources FAQ Press Coverage
Customized Research
Find Customers Optimise Your Marketing Mix Evaluate Competitors Identify Market Opportunities Develop Products And Services
Distributor And Partner Research Plan Finances Streamline Your Operations Devise Market Entry Strategy Explore Custom Research Packages
NEW
Continuous Research
Desk Research Research Reports Senior Executive Interviews Consumer Research Market Sizing And Forecasts
Company Information Analytics And Data Visualization Research Automation Web Crawling And Spidering AI-Empowered Research Services
Request Proposal
Customer Engagement Solution Global Market Report 2025
Request Sample Buy Now
Global Customer Engagement Solution Market Report 2025

Report Price : $4490.00

Pages : 200

Format : PDF

Published : January 2025

Delivery Time : 2-3 Business Days

Purchase This Report
Purchase This Report

Customer Engagement Solution Global Market Report 2025

By Component (Solution, Services), By Deployment Type (On-Premise, Cloud), By Organization Size (Small and Medium Enterprises, Large Enterprises), By Vertical (BFSI, Consumer Goods and Retail, Telecommunication, Healthcare and Life Sciences, Automotive and Transportation, Media and Entertainment, Travel and Hospitality, Manufacturing, Other Verticals) – Impact of Tariff and Trade War on Market Size, Growth, Trends, and Forecast 2025–2034

Note that the outlook for this market is being affected by rapid changes in trade relations and tariffs globally. The report will be updated prior to delivery to reflect the latest status, including revised forecasts and quantified impact analysis. The report’s Recommendations and Conclusions sections will be updated to give strategies for entities dealing with the fast-moving international environment.

Customer Engagement Solution Market Overview

• Customer Engagement Solution market size has reached to $21.26 billion in 2024

• Expected to grow to $38.89 billion in 2029 at a compound annual growth rate (CAGR) of 13.4%

• Growth Driver: Impact Of High Internet Penetration On The Customer Engagement Solutions Market

• Market Trend: Redefining Customer Engagement Solutions With Technological Innovations

• North America was the largest region in 2024 and Asia-Pacific is the fastest growing region.

What Is Covered Under Customer Engagement Solution Market?

Customer engagement solutions refer to solutions that can improve and automate customer self-service options. It helps the live agent concentrate on other requests, such as calls or chat requests. This also helps to improve customer loyalty. Customer engagement solutions used to solve problems without requiring a support team.

The main types of components in customer engagement solutions are solutions and services. A customer engagement solution can range from a live chat tool that allows communicating with customers through your service channel(s) to enterprise-level software that covers every single touchpoint a user has during their sales journey with your company. The different deployment types include on-premises, cloud, and involve various organization sizes such as small and medium enterprises, large enterprises. it is employed in BFSI, consumer goods and retail, Telecommunication, healthcare and life sciences, automotive and transportation, media and entertainment, travel and hospitality, manufacturing, and other verticals.

Customer Engagement Solution Market Size and growth rate 2025 to 2029: Graph

What Is The Customer Engagement Solution Market Size 2025 And Growth Rate?

The customer engagement solution market size has grown rapidly in recent years. It will grow from $21.26 billion in 2024 to $23.51 billion in 2025 at a compound annual growth rate (CAGR) of 10.6%. The growth in the historic period can be attributed to SOCial media impact, customer data utilization, automation for efficiency, focus on customer retention, customer feedback management.

What Is The Customer Engagement Solution Market Growth Forecast?

The customer engagement solution market size is expected to see rapid growth in the next few years. It will grow to $38.89 billion in 2029 at a compound annual growth rate (CAGR) of 13.4%. The growth in the forecast period can be attributed to predictive analytics for anticipation, enhanced security measures, focus on accessibility and inclusivity, personal data control for customers, environmental sustainability. Major trends in the forecast period include personalization at scale, data-driven insights for customer understanding, proactive customer engagement, customer journey mapping and orchestration, real-time engagement and feedback, integration with CRM and marketing automation.

The forecast of 13.4% growth over the next five years reflects a modest reduction of 0.3% from the previous estimate for this market. This reduction is primarily due to the impact of tariffs between the US and other countries. Tariffs on sentiment analysis APIs and multilingual chatbot engines from global vendors may compromise responsiveness and localization in customer engagement efforts. The effect will also be felt more widely due to reciprocal tariffs and the negative effect on the global economy and trade due to increased trade tensions and restrictions.

Customer representative image Book your 30 minutes free consultation with our research experts
Contact Us

What’s The Trade War Impact On Information Technology Industry?

The rapid escalation of U.S. tariffs and the resulting trade tensions in spring 2025 are significantly impacting the information technology sector, particularly in hardware manufacturing, data infrastructure, and software deployment. Higher duties on imported semiconductors, circuit boards, and networking equipment have raised production and operational costs for tech firms, cloud service providers, and data centers. Companies relying on globally sourced components for laptops, servers, and consumer electronics are facing longer lead times and increased pricing pressures. In parallel, tariffs on specialized software tools and retaliatory measures from key international markets have disrupted global IT supply chains and reduced overseas demand for U.S.-developed technologies. To navigate these challenges, the sector is accelerating investments in domestic chip fabrication, diversifying supplier bases, and adopting AI-driven automation to enhance operational resilience and cost efficiency.

How Is The Customer Engagement Solution Market Segmented?

1) By Component: Solution, Services

2) By Deployment Type: On-Premise, Cloud

3) By Organization Size: Small and Medium Enterprises, Large Enterprises

4) By Vertical: BFSI, Consumer Goods And Retail, Telecommunication, Healthcare And Life Sciences, Automotive And Transportation, Media And Entertainment, Travel And Hospitality, Manufacturing, Other Verticals

Subsegments:

1) By Solution: Customer Relationship Management (CRM) Software, Omnichannel Engagement Solutions, Personalization Engines, Analytics And Reporting Tools

2) By Services: Consulting Services, Implementation Services, Support And Maintenance Services, Training Services

What Is Driving The Customer Engagement Solution Market? Impact Of High Internet Penetration On The Customer Engagement Solutions Market

The high penetration of the internet is expected to propel the growth of the customer engagement solutions market going forward. The Internet refers to a worldwide network that helps to transmit a variety of data and media across interconnected devices. The Internet is used in customer engagement solutions for answering customer questions digitally using tools such as email, social media, live chat, and messaging apps. For instance, in September2024, according to the Demand sage, a US-based statistics provider, as of 2024, there are approximately 5.45 billion internet users worldwide, representing 67.1% of the global population. India leads with the highest number of users at 1.24 billion, followed closely by China at 1.13 billion, and the United States with 323.56 million. Therefore, the high penetration of the internet is driving the customer engagement solutions industry share.

What Is Driving The Customer Engagement Solution Market? Social Media Platform Impact On Customer Engagement Solutions Market Growth

The rising use of social media platforms is expected to propel the growth of the customer engagement solutions market going forward. A social media platform is a communication platform that uses the internet, and users engage in conversations, exchange information, and produce content for the web via social media platforms. Customer engagement solutions use social media platforms as a direct channel for real-time interaction between businesses and customers, enhancing the customer experience and building stronger relationships with consumers. For instance, in February 2023, according to Meltwater, a Netherlands-based software company, in the UK, there were 35 million LinkedIn members and 28.75 million Instagram users. Therefore, the rising use of social media platforms is driving the growth of the customer engagement solutions industry.

Who Are The Major Players In The Global Customer Engagement Solution Market?

Major companies operating in the customer engagement solution market include Aspect Software Inc., Avaya Inc., Calabrio Inc., Genesys Telecommunications Laboratories Inc., IBM Corporation, Microsoft Corporation, NICE Systems Ltd., Nuance Communications Inc., OpenText Corporation, Oracle Corporation, Pegasystems Inc., Pitney Bowes Inc., Salesforce Inc., SAP SE, ServiceNow Inc., SugarCRM Inc., Verint Systems Inc., Zendesk Inc., Crmnext Inc., eGain Corporation, Eptica S. A., Freshworks Inc., IFS-Mplsystems Ltd., SpotOn Transact LLC., MessageGears Inc., Yellow Messenger Pte. Ltd., Kevit Technologies Pvt. Ltd., Helpshift Technologies Pvt. Ltd.

What Are The Key Trends Of The Global Customer Engagement Solution Market? Redefining Customer Engagement Solutions With Technological Innovations

Technological innovations are the key trends gaining popularity in the customer engagement solutions market. Major companies operating in the customer engagement solutions sector are introducing new technological innovations to reinforce their position in the market. For instance, In October 2022, CSG International, a US-based business support systems software and services provider, launched CSG Xponent Ignite, a customer engagement solution built from industry-specific expertise that enables businesses to quickly deploy, engage and deliver quantifiable experiences aligned with their goals. It can hyper-personalize customer communications on their preferred engagement channels. It can also provide patients with the extraordinary experiences they get from their favorite consumer brands.

What Are The Key Trends Of The Global Customer Engagement Solution Market? Trends Data Analytics And Insights For Informed Business Decisions

Major companies operating in the customer engagement solutions market are leveraging data to gain actionable insights into customer behavior. Data analytics and insights in customer engagement solutions involve the use of data to understand customer behavior and preferences, enabling businesses to make informed decisions and enhance customer interactions. For instance, in February 2023, GoTo, a US-based software company, launched GoTo Customer Engagement. GoTo Customer Engagement provides businesses with a platform for collecting and analyzing customer data. This improves customer satisfaction by providing timely and relevant responses to customer inquiries. The soliution also enables firms to develop and distribute surveys to clients, which may aid in understanding customer needs and gathering feedback. Businesses may receive rapid feedback on NPS ratings, product improvements, brand perception, and other topics by including customized surveys in SMS campaigns.

Need data on a specific region in this market?
Request Customisation

Customer Engagement Solution Market Merger And Acquisition: Genesys Completes Acquisition of Radarr Technologies

In February 2024, Genesys, a US-based customer experience and contact center solutions provider, acquired Radarr Technologies for an undisclosed amount. Through this acquisition, Genesys aims to enhance its AI-powered experience orchestration capabilities by integrating Radarr's advanced social and digital listening, analytics, and consumer engagement solutions into the Genesys Cloud platform. Radarr Technologies is an India-based company specializing in AI-driven social and digital listening, analytics, and consumer engagement solutions.

Regional Outlook For The Global Customer Engagement Solution Market

North America was the largest region in the customer engagement solutions market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in this market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa

The countries covered in this market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Italy, Canada, Spain.

What Defines the Customer Engagement Solution Market?

The customer engagement solutions market includes revenues earned by entities by providing services such as SMS and email solutions, interactive personalized video solutions, chatbot solutions, digital self-service solutions, print-to-digital solutions, and digital archiving solutions. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

How is Market Value Defined and Measured?

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

What is the Market Assessment and Strategic Outlook for the Customer Engagement Solution Industry?

The customer engagement solution market research report is one of a series of new reports from The Business Research Company that provides market statistics, including industry global market size, regional shares, competitors with the market share, detailed market segments, market trends and opportunities, and any further data you may need to thrive in the customer engagement solution industry. The market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future state of the industry.

Customer Engagement Solution Market Report Forecast Analysis

Report AttributeDetails
Market Size Value In 2025 $23.51 billion
Revenue Forecast In 2034 $38.89 billion
Growth Rate CAGR of 13.4% from 2025 to 2034
Base Year For Estimation 2024
Actual Estimates/Historical Data 2019-2024
Forecast Period 2025 - 2029 - 2034
Market Representation Revenue in USD Billion and CAGR from 2025 to 2034
Segments Covered 1) By Component: Solution, Services
2) By Deployment Type: On-Premise, Cloud
3) By Organization Size: Small and Medium Enterprises, Large Enterprises
4) By Vertical: BFSI, Consumer Goods And Retail, Telecommunication, Healthcare And Life Sciences, Automotive And Transportation, Media And Entertainment, Travel And Hospitality, Manufacturing, Other Verticals Subsegments: 1) By Solution: Customer Relationship Management (CRM) Software, Omnichannel Engagement Solutions, Personalization Engines, Analytics And Reporting Tools
2) By Services: Consulting Services, Implementation Services, Support And Maintenance Services, Training Services
Regional Scope Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa
Country Scope The countries covered in the report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain. Additional countries that can be covered in the report are Bangladesh, Thailand, Vietnam, Malaysia, Singapore, Philippines, Hong Kong, New Zealand, Mexico, Chile, Argentina, Colombia, Peru, Austria, Belgium, Denmark, Finland, Ireland, Netherlands, Norway, Portugal, Sweden, Switzerland, Czech Republic, Poland, Romania, Ukraine, Saudi Arabia, Israel, Iran, Turkey, UAE, Egypt, Nigeria, South Africa.
Key Companies Profiled Aspect Software Inc., Avaya Inc., Calabrio Inc., Genesys Telecommunications Laboratories Inc., IBM Corporation, Microsoft Corporation, NICE Systems Ltd., Nuance Communications Inc., OpenText Corporation, Oracle Corporation, Pegasystems Inc., Pitney Bowes Inc., Salesforce Inc., SAP SE, ServiceNow Inc., SugarCRM Inc., Verint Systems Inc., Zendesk Inc., Crmnext Inc., eGain Corporation, Eptica S. A., Freshworks Inc., IFS-Mplsystems Ltd., SpotOn Transact LLC., MessageGears Inc., Yellow Messenger Pte. Ltd., Kevit Technologies Pvt. Ltd., Helpshift Technologies Pvt. Ltd.
Customization ScopeRequest for Sample
Pricing And Purchase OptionsExplore Purchase Options

Table Of Contents

1. Executive Summary

2. Customer Engagement Solution Market Characteristics

3. Customer Engagement Solution Market Trends And Strategies

4. Customer Engagement Solution Market - Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics, Trade Wars and Tariffs, And Covid And Recovery On The Market

4.1. Supply Chain Impact from Tariff War & Trade Protectionism

5. Global Customer Engagement Solution Growth Analysis And Strategic Analysis Framework

5.1. Global Customer Engagement Solution PESTEL Analysis (Political, Social, Technological, Environmental and Legal Factors, Drivers and Restraints)

5.2. Analysis Of End Use Industries

5.3. Global Customer Engagement Solution Market Growth Rate Analysis

5.4. Global Customer Engagement Solution Historic Market Size and Growth, 2019 - 2024, Value ($ Billion)

5.5. Global Customer Engagement Solution Forecast Market Size and Growth, 2024 - 2029, 2034F, Value ($ Billion)

5.6. Global Customer Engagement Solution Total Addressable Market (TAM)

6. Customer Engagement Solution Market Segmentation

6.1. Global Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

Solution

Services

6.2. Global Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

On-Premise

Cloud

6.3. Global Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

Small and Medium Enterprises

Large Enterprises

6.4. Global Customer Engagement Solution Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

BFSI

Consumer Goods And Retail

Telecommunication

Healthcare And Life Sciences

Automotive And Transportation

Media And Entertainment

Travel And Hospitality

Manufacturing

Other Verticals

6.5. Global Customer Engagement Solution Market, Sub-Segmentation Of Solution, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

Customer Relationship Management (CRM) Software

Omnichannel Engagement Solutions

Personalization Engines

Analytics And Reporting Tools

6.6. Global Customer Engagement Solution Market, Sub-Segmentation Of Services, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

Consulting Services

Implementation Services

Support And Maintenance Services

Training Services

7. Customer Engagement Solution Market Regional And Country Analysis

7.1. Global Customer Engagement Solution Market, Split By Region, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

7.2. Global Customer Engagement Solution Market, Split By Country, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

8. Asia-Pacific Customer Engagement Solution Market

8.1. Asia-Pacific Customer Engagement Solution Market Overview

Region Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies

8.2. Asia-Pacific Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

8.3. Asia-Pacific Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

8.4. Asia-Pacific Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

9. China Customer Engagement Solution Market

9.1. China Customer Engagement Solution Market Overview

9.2. China Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion

9.3. China Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion

9.4. China Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion

10. India Customer Engagement Solution Market

10.1. India Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

10.2. India Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

10.3. India Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

11. Japan Customer Engagement Solution Market

11.1. Japan Customer Engagement Solution Market Overview

11.2. Japan Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

11.3. Japan Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

11.4. Japan Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

12. Australia Customer Engagement Solution Market

12.1. Australia Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

12.2. Australia Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

12.3. Australia Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

13. Indonesia Customer Engagement Solution Market

13.1. Indonesia Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

13.2. Indonesia Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

13.3. Indonesia Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

14. South Korea Customer Engagement Solution Market

14.1. South Korea Customer Engagement Solution Market Overview

14.2. South Korea Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

14.3. South Korea Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

14.4. South Korea Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

15. Western Europe Customer Engagement Solution Market

15.1. Western Europe Customer Engagement Solution Market Overview

15.2. Western Europe Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

15.3. Western Europe Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

15.4. Western Europe Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

16. UK Customer Engagement Solution Market

16.1. UK Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

16.2. UK Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

16.3. UK Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

17. Germany Customer Engagement Solution Market

17.1. Germany Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

17.2. Germany Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

17.3. Germany Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

18. France Customer Engagement Solution Market

18.1. France Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

18.2. France Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

18.3. France Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

19. Italy Customer Engagement Solution Market

19.1. Italy Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

19.2. Italy Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

19.3. Italy Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

20. Spain Customer Engagement Solution Market

20.1. Spain Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

20.2. Spain Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

20.3. Spain Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

21. Eastern Europe Customer Engagement Solution Market

21.1. Eastern Europe Customer Engagement Solution Market Overview

21.2. Eastern Europe Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

21.3. Eastern Europe Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

21.4. Eastern Europe Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

22. Russia Customer Engagement Solution Market

22.1. Russia Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

22.2. Russia Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

22.3. Russia Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

23. North America Customer Engagement Solution Market

23.1. North America Customer Engagement Solution Market Overview

23.2. North America Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

23.3. North America Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

23.4. North America Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

24. USA Customer Engagement Solution Market

24.1. USA Customer Engagement Solution Market Overview

24.2. USA Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

24.3. USA Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

24.4. USA Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

25. Canada Customer Engagement Solution Market

25.1. Canada Customer Engagement Solution Market Overview

25.2. Canada Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

25.3. Canada Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

25.4. Canada Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

26. South America Customer Engagement Solution Market

26.1. South America Customer Engagement Solution Market Overview

26.2. South America Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

26.3. South America Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

26.4. South America Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

27. Brazil Customer Engagement Solution Market

27.1. Brazil Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

27.2. Brazil Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

27.3. Brazil Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

28. Middle East Customer Engagement Solution Market

28.1. Middle East Customer Engagement Solution Market Overview

28.2. Middle East Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

28.3. Middle East Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

28.4. Middle East Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

29. Africa Customer Engagement Solution Market

29.1. Africa Customer Engagement Solution Market Overview

29.2. Africa Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

29.3. Africa Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

29.4. Africa Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

30. Customer Engagement Solution Market Competitive Landscape And Company Profiles

30.1. Customer Engagement Solution Market Competitive Landscape

30.2. Customer Engagement Solution Market Company Profiles

30.2.1. Aspect Software Inc. Overview, Products and Services, Strategy and Financial Analysis

30.2.2. Avaya Inc. Overview, Products and Services, Strategy and Financial Analysis

30.2.3. Calabrio Inc. Overview, Products and Services, Strategy and Financial Analysis

30.2.4. Genesys Telecommunications Laboratories Inc. Overview, Products and Services, Strategy and Financial Analysis

30.2.5. IBM Corporation Overview, Products and Services, Strategy and Financial Analysis

31. Customer Engagement Solution Market Other Major And Innovative Companies

31.1. Microsoft Corporation

31.2. NICE Systems Ltd.

31.3. Nuance Communications Inc.

31.4. OpenText Corporation

31.5. Oracle Corporation

31.6. Pegasystems Inc.

31.7. Pitney Bowes Inc.

31.8. Salesforce Inc.

31.9. SAP SE

31.10. ServiceNow Inc.

31.11. SugarCRM Inc.

31.12. Verint Systems Inc.

31.13. Zendesk Inc.

31.14. Crmnext Inc.

31.15. eGain Corporation

32. Global Customer Engagement Solution Market Competitive Benchmarking And Dashboard

33. Key Mergers And Acquisitions In The Customer Engagement Solution Market

34. Recent Developments In The Customer Engagement Solution Market

35. Customer Engagement Solution Market High Potential Countries, Segments and Strategies

35.1 Customer Engagement Solution Market In 2029 - Countries Offering Most New Opportunities

35.2 Customer Engagement Solution Market In 2029 - Segments Offering Most New Opportunities

35.3 Customer Engagement Solution Market In 2029 - Growth Strategies

35.3.1 Market Trend Based Strategies

35.3.2 Competitor Strategies

36. Appendix

36.1. Abbreviations

36.2. Currencies

36.3. Historic And Forecast Inflation Rates

36.4. Research Inquiries

36.5. The Business Research Company

36.6. Copyright And Disclaimer

List Of Tables

    Table 1: Global Historic Market Growth, 2019-2024, $ Billion
  • Table 2: Global Forecast Market Growth, 2024-2029F, 2034F, $ Billion
  • Table 3: Global Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 4: Global Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 5: Global Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 6: Global Customer Engagement Solution Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 7: Global Customer Engagement Solution Market, Sub-Segmentation Of Solution, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 8: Global Customer Engagement Solution Market, Sub-Segmentation Of Services, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 9: Global Customer Engagement Solution Market, Split By Region, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 10: Global Customer Engagement Solution Market, Split By Country, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 11: Asia-Pacific, Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 12: Asia-Pacific, Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 13: Asia-Pacific, Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 14: China, Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 15: China, Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 16: China, Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 17: India, Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 18: India, Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 19: India, Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 20: Japan, Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 21: Japan, Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 22: Japan, Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 23: Australia, Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 24: Australia, Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 25: Australia, Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 26: Indonesia, Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 27: Indonesia, Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 28: Indonesia, Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 29: South Korea, Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 30: South Korea, Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 31: South Korea, Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 32: Western Europe, Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 33: Western Europe, Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 34: Western Europe, Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 35: UK, Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 36: UK, Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 37: UK, Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 38: Germany, Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 39: Germany, Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 40: Germany, Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 41: France, Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 42: France, Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 43: France, Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 44: Italy, Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 45: Italy, Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 46: Italy, Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 47: Spain, Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 48: Spain, Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 49: Spain, Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 50: Eastern Europe, Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 51: Eastern Europe, Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 52: Eastern Europe, Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 53: Russia, Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 54: Russia, Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 55: Russia, Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 56: North America, Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 57: North America, Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 58: North America, Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 59: USA, Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 60: USA, Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 61: USA, Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 62: Canada, Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 63: Canada, Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 64: Canada, Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 65: South America, Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 66: South America, Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 67: South America, Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 68: Brazil, Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 69: Brazil, Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 70: Brazil, Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 71: Middle East, Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 72: Middle East, Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 73: Middle East, Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 74: Africa, Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 75: Africa, Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 76: Africa, Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 77: Aspect Software Inc. Financial Performance
  • Table 78: Avaya Inc. Financial Performance
  • Table 79: Calabrio Inc. Financial Performance
  • Table 80: Genesys Telecommunications Laboratories Inc. Financial Performance
  • Table 81: IBM Corporation Financial Performance

List Of Figures

    Figure 1: Global Historic Market Growth, 2019-2024, $ Billion
  • Figure 2: Global Forecast Market Growth, 2024-2029F, 2034F, $ Billion
  • Figure 3: Global Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 4: Global Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 5: Global Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 6: Global Customer Engagement Solution Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 7: Global Customer Engagement Solution Market, Sub-Segmentation Of Solution, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 8: Global Customer Engagement Solution Market, Sub-Segmentation Of Services, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 9: Global Customer Engagement Solution Market, Split By Region, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 10: Global Customer Engagement Solution Market, Split By Country, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 11: Asia-Pacific, Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 12: Asia-Pacific, Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 13: Asia-Pacific, Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 14: China, Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 15: China, Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 16: China, Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 17: India, Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 18: India, Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 19: India, Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 20: Japan, Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 21: Japan, Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 22: Japan, Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 23: Australia, Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 24: Australia, Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 25: Australia, Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 26: Indonesia, Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 27: Indonesia, Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 28: Indonesia, Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 29: South Korea, Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 30: South Korea, Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 31: South Korea, Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 32: Western Europe, Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 33: Western Europe, Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 34: Western Europe, Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 35: UK, Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 36: UK, Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 37: UK, Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 38: Germany, Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 39: Germany, Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 40: Germany, Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 41: France, Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 42: France, Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 43: France, Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 44: Italy, Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 45: Italy, Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 46: Italy, Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 47: Spain, Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 48: Spain, Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 49: Spain, Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 50: Eastern Europe, Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 51: Eastern Europe, Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 52: Eastern Europe, Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 53: Russia, Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 54: Russia, Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 55: Russia, Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 56: North America, Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 57: North America, Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 58: North America, Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 59: USA, Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 60: USA, Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 61: USA, Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 62: Canada, Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 63: Canada, Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 64: Canada, Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 65: South America, Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 66: South America, Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 67: South America, Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 68: Brazil, Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 69: Brazil, Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 70: Brazil, Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 71: Middle East, Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 72: Middle East, Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 73: Middle East, Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 74: Africa, Customer Engagement Solution Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 75: Africa, Customer Engagement Solution Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 76: Africa, Customer Engagement Solution Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 77: Aspect Software Inc. Financial Performance
  • Figure 78: Avaya Inc. Financial Performance
  • Figure 79: Calabrio Inc. Financial Performance
  • Figure 80: Genesys Telecommunications Laboratories Inc. Financial Performance
  • Figure 81: IBM Corporation Financial Performance

Tele-Radiology Market 2025-2034: Key Highlights, Growth Dynamics, and Emerging Trends

Read More About Tele-Radiology Market 2025-2034: Key Highlights, Growth Dynamics, and Emerging Trends

Time And Attendance Software Outlook 2034: Key Drivers, Trends, and Market Frontiers

Read More About Time And Attendance Software Outlook 2034: Key Drivers, Trends, and Market Frontiers

Global Trade Management Software Market Projected to Reach $2.02 Billion by 2029 at a CAGR of 11.1%

Read More About Global Trade Management Software Market Projected to Reach $2.02 Billion by 2029 at a CAGR of 11.1%

Strong CAGR to Propel in the Transportation Analytics Market and Beyond upto $49.96 Billion by 2029

Read More About Strong CAGR to Propel in the Transportation Analytics Market and Beyond upto $49.96 Billion by 2029

Explore growth forecasts and key drivers in the global self-learning AI and reinforcement learning market.

Read More About Explore growth forecasts and key drivers in the global self-learning AI and reinforcement learning market.

Explore how serverless architecture is revolutionizing the global serverless computing platforms market.

Read More About Explore how serverless architecture is revolutionizing the global serverless computing platforms market.

Get insights on the global Kitchen Remodel Services Market including latest trends, forecasts, and key statistics from The Business Research Company.

Read More About Get insights on the global Kitchen Remodel Services Market including latest trends, forecasts, and key statistics from The Business Research Company.

Get insights on the global LLMs In Cybersecurity Market including latest trends, forecasts, and key statistics from The Business Research Company.

Read More About Get insights on the global LLMs In Cybersecurity Market including latest trends, forecasts, and key statistics from The Business Research Company.

Hospital Acquired Infections Testing Kits Market 2022 – By Product (Consumables And Reagents, Instruments), By Test Type (Pneumoia Infection, Urinary Track Infection, Blood Stream Associated Infection, Surgical Site Infe...

View Report

Gyroscope Global Market Report 2025 – By Type (Micro-Electro-Mechanical System (MEMS) Gyroscopes, Fiber Optic Gyroscope, Ring laser Gyroscope, Hemispherical Resonating Gyroscope, Dynamically Tuned Gyroscope), By Applicat...

View Report

Remote Sensing Technology Global Market Report 2025 – By Technology (Active Remote Sensing, Passive Remote Sensing), By Platform (Satellite, Aerial Systems), By Application (Landscape Assessment, Security, Air Quality, H...

View Report

Polyolefins Global Market Report 2025 – By Type (Polyethylene (PP), Polypropylene, Other Types), By Application (Films and Sheets, Blow Molding, Injection Molding, Profile Extrusion, Other Applications), By End-User (Pac...

View Report

Hydroponics Global Market Report 2025 – By Type (Aggregate Systems, Liquid Systems), By Farming (Indoor Farming, Outdoor Farming), By Crop Type (Vegetables, Fruits, Flowers) – Impact of Tariff and Trade War on Market Siz...

View Report

Projection Mapping Global Market Report 2025 – By Offering (Hardware, Software. ), By Dimension (2-Dimension, 3-Dimension, 4-Dimension. ), By Throw Distance (Short Throw, Standard Throw. ), By Application (Media Events, ...

View Report

CRM Software Global Market Report 2025 – By Deployment (Cloud CRM, On-Premise CRM), By Size of Enterprise (Small&Mid sized enterprises, Large enterprises), By Application (Sales, Marketing, Manufacturing, Customer servic...

View Report

M-commerce Payment Global Market Report 2025 – By Payment Method (Near Field Communication, Premium SMS, Wireless Application Protocol, Direct Carrier Billing), By Mode of Transaction (Mobile Retailing, Mobile Booking or...

View Report

Frequently Asked Questions

Customer engagement solutions refer to solutions that can improve and automate customer self-service options. It helps the live agent concentrate on other requests, such as calls or chat requests. This also helps to improve customer loyalty. Customer engagement solutions used to solve problems without requiring a support team. For further insights on this market, request a sample here

The market major growth driver - Impact Of High Internet Penetration On The Customer Engagement Solutions Market. For further insights on this market, request a sample here

The customer engagement solution market size has grown rapidly in recent years. It will grow from $21.26 billion in 2024 to $23.51 billion in 2025 at a compound annual growth rate (CAGR) of 10.6%. The growth in the historic period can be attributed to social media impact, customer data utilization, automation for efficiency, focus on customer retention, customer feedback management. The customer engagement solution market size is expected to see rapid growth in the next few years. It will grow to $38.89 billion in 2029 at a compound annual growth rate (CAGR) of 13.4%. The growth in the forecast period can be attributed to predictive analytics for anticipation, enhanced security measures, focus on accessibility and inclusivity, personal data control for customers, environmental sustainability. Major trends in the forecast period include personalization at scale, data-driven insights for customer understanding, proactive customer engagement, customer journey mapping and orchestration, real-time engagement and feedback, integration with CRM and marketing automation. For further insights on this market, request a sample here

The customer engagement solutionmarket covered in this report is segmented –
1) By Component: Solution, Services
2) By Deployment Type: On-Premise, Cloud
3) By Organization Size: Small and Medium Enterprises, Large Enterprises
4) By Vertical: BFSI, Consumer Goods And Retail, Telecommunication, Healthcare And Life Sciences, Automotive And Transportation, Media And Entertainment, Travel And Hospitality, Manufacturing, Other Verticals Subsegments:
1) By Solution: Customer Relationship Management (CRM) Software, Omnichannel Engagement Solutions, Personalization Engines, Analytics And Reporting Tools
2) By Services: Consulting Services, Implementation Services, Support And Maintenance Services, Training Services For further insights on this market, request a sample here

North America was the largest region in the customer engagement solutions market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the customer engagement solution market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa For further insights on this market, request a sample here.

Major companies operating in the customer engagement solution market include Aspect Software Inc., Avaya Inc., Calabrio Inc., Genesys Telecommunications Laboratories Inc., IBM Corporation, Microsoft Corporation, NICE Systems Ltd., Nuance Communications Inc., OpenText Corporation, Oracle Corporation, Pegasystems Inc., Pitney Bowes Inc., Salesforce Inc., SAP SE, ServiceNow Inc., SugarCRM Inc., Verint Systems Inc., Zendesk Inc., Crmnext Inc., eGain Corporation, Eptica S. A., Freshworks Inc., IFS-Mplsystems Ltd., SpotOn Transact LLC., MessageGears Inc., Yellow Messenger Pte. Ltd., Kevit Technologies Pvt. Ltd., Helpshift Technologies Pvt. Ltd. . For further insights on this market, request a sample here.

Major trends in this market include Redefining Customer Engagement Solutions With Technological Innovations. For further insights on this market, request a sample here.

Customer representative image Book your 30 minutes free consultation with our research experts
Contact Us
Global Customer Engagement Solution Market Report 2025

Wait, we have a special offer for you! ✋

Get your exclusive 20% discount only on the Global Market Reports now using the code ONLINE20*

YES, get the discount! No, I'd pay the full price

*Copy paste the discount code in the cart

Back to top WhatsApp icon