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Business Processes Outsourcing Global Market Opportunities And Strategies To 2032

Business Processes Outsourcing Market 2023 – By Service Type (CRM (Customer Relationship Management) BPO, HRO (Human Resources Outsourcing) BPO, Finance And Administration (F&A) BPO, Other BPO Services), By End-Use Industry (Banking, Financial Services And Insurance (BFSI), Retail, Information Technology (IT) And Telecom, Manufacturing, Healthcare, Other End-Uses), By Automation Type (Automated BPO Services, Non-Automated BPO Services), By Service Provider’s Location (North America, Asia-Pacific, Western Europe, Eastern Europe, Rest Of World), And By Region, Opportunities And Strategies – Global Forecast To 2032

Business Processes Outsourcing Global Market Opportunities And Strategies To 2032

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Business Processes Outsourcing Global Market Opportunities And Strategies To 2032

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Description Table Of Contents Tables & Figures Market Insights Related Reports

Business Processes Outsourcing Market Definition

The business processes outsourcing (BPO) market consists of sales of BPO services by entities (organizations, sole traders and partnerships) that provide BPO services. These services include KPO (knowledge process outsourcing), data entry outsourcing, healthcare BPO, financial services outsourcing, engineering services outsourcing and other BPO services. BPO services providers may use their own software or buy from external vendors to provide services to their customers. This market excludes sales of BPO software products required to offer BPO services.

Business processes outsourcing is the process of subcontracting business-related operations to third-party vendors or services providers. Organizations engage in business process outsourcing for two main areas of work: back-office functions and front-office functions. Back-office functions, sometimes called internal business functions, comprise of support operations, including accounting, information technology (IT) services, human resources (HR), quality assurance and payment processing. Front-office functions are processes and business operations that serve or relate to existing and potential customers, such as customer relation services, marketing and sales.

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Business Processes Outsourcing Market Size

The global business processes outsourcing market grew from $269.47 billion in 2017 to $312.21 billion in 2022 at a compound annual growth rate (CAGR) of 3.0%. The market is expected to grow from $312.21 billion in 2022 to $374.75 billion in 2027 at a CAGR of 3.7%, and to $460.69 billion in 2032 at a CAGR of 4.2%.

Growth in the historic period resulted from strong economic growth in emerging markets, emergence of start-ups, low-cost talent pool in emerging markets and growth in retail and e-commerce verticals. Factors that negatively affected growth in the historic period included rising attrition and cybersecurity concerns.

Going forward, growing use of cloud computing and increasing demand in adoption of robotic process automation will drive the market growth. Factors that could hinder the growth of the business processes outsourcing market in the future include skills shortage.

Business Processes Outsourcing Market Drivers

The key drivers of the business processes outsourcing (BPO) market include:

Growing Use Of Cloud Computing

Growing use of cloud computing is expected to propel the growth of the business processes outsourcing market during the forecast period. Cloud computing and business analytics are set to inject new life into the business process outsourcing (BPO) sector through reduced upfront costs and better use of the data.  For example, in December 2022, A survey by Deloitte, a UK based professional services network, showed that Small and Medium Enterprises using cloud computing grew 26% faster and made 21% more profit. Further, in December 2022, according to a study by IBM, a US based Technology corporation, 65% respondents said that cloud computing helped them reduce time to market. Therefore, the growing use of cloud computing is driving the growth of the business processes outsourcing market.

Business Processes Outsourcing Market Restraints

The key restraints on the business processes outsourcing (BPO) market include:

Skills Shortage

With the growth in the automation adoption rate in the business processes outsourcing market, the demand for a high skilled workforce is expected to increase exponentially. The BPO services industry in the forecast period mainly relied on entry level jobs that did not require experience. Since the entry level jobs are expected to be automated in the near future, the jobs requiring skilled work are expected to increase in numbers in the forecast period, bringing concern to 52% of businesses involved in the BPO services industry . For example, according to the National Association of Software and Service Companies, an India based non-governmental trade association, the domestic IT sector employs around 16 million, of which around 9 million are employed in low-skilled services and BPO roles. Of these 9 million low-skilled services and BPO roles, 30 %, or around 3 million, will be lost by 2022.  Therefore, the skills shortage is restraining the growth of the business processes outsourcing market during the forecast period.

Business Processes Outsourcing Market Trends

Major trends shaping the business processes outsourcing (BPO) market include:

Use Of Artificial Intelligence

Artificial intelligence (AI) is gaining traction in the business processes outsourcing market. Artificial intelligence (AI) is the capacity of a digital computer or robot operated by a computer to carry out actions frequently performed by intelligent beings. AI has made it possible for outsourcing companies to cut operating expenses while increasing the effectiveness of their service delivery. Most support tasks can be handled by automated systems without any human involvement. The use of chatbots, robotic process automation and other cloud-based tools by BPO organizations accelerates growth, by delivering better results on client projects. For example, in July 2022, Laivly, a Canada-based a customer care technology company, launched an AI platform that translates in-the-moment intelligence into in-the-moment action, so that contact centers may boost output, boost returns on investment and provide a better customer service. The AI platform serves as a cognitive assistant on an agent's desktop, rapidly responding and taking over managing simple questions or repetitive chores so agents can spend more time concentrating on other client needs and increasing productivity.

Leveraging Social Media Customer Experience

Leveraging social media customer experience is a key trend in the business processes outsourcing market. Major outsourcing companies are becoming proactive on their clients' social media accounts to answer customers’ questions. Today's consumers choose to interact with their favorite companies on social media platforms. Therefore, BPO organizations are developing social media strategies to both satisfy client requests and maintain their online market presence. For example, in May 2021, ResultsCX, a US-based customer experience management services company, expanded its operations for managing the digital and social media experiences of its clients' brands to offer a thorough customer service. It provided clients with a unique brand experience through content moderation, online reputation management tactics and simultaneous monitoring, triage and response across hundreds of social networks and digital brand sites.

Opportunities And Recommendations In The Business Processes Outsourcing Market

Opportunities –The top opportunities in the business processes outsourcing market by type of service will arise in the HRO BPO segment, which will gain $17.99 billion of global annual sales by 2027. The top opportunities in the business processes outsourcing market by end-use industry will arise in the IT & telecom segment, which will gain $22.72 billion of global annual sales by 2027. The top opportunities in the business processes outsourcing market by automation type will arise in the automated BPO services segment, which will gain $60.29 billion of global annual sales by 2027. The top opportunities in the business processes outsourcing market by service provider’s location will arise in the Asia Pacific segment, which will gain $22.40 billion of global annual sales by 2027. The business processes outsourcing market size will gain the most in USA at $5.19 billion.

Recommendations-To take advantage of the opportunities, The Business Research Company recommends the business process outsourcing companies to focus on use of artificial intelligence, focus on cloud-based communication, focus on unified communications as a service (UCaaS), expand in emerging markets, continue to focus on developed markets, focus on strategic partnerships, provide competitively priced offerings, participate in trade shows and events, continue to use B2B promotions, continue to target fast-growing end-use industries.

Business Processes Outsourcing Market Segmentation

The business processes outsourcing market is segmented by service type, by end-use industry, by automation type, and by service provider’s location.
By Service Type –
The business processes outsourcing market is segmented by service type into
    • a) CRM (Customer Relationship Management) BPO
    • b) HRO (Human Resources Outsourcing) BPO
    • c) Finance And Administration (F&A) BPO
    • d) Other BPO Services
The CRM BPO market was the largest segment of the business processes outsourcing market segmented by type of service, accounting for 33.7% of the total in 2022. Going forward, the finance and administration (F&A) BPO market is expected to be the fastest growing segment in the business processes outsourcing market segmented by type of service, at a CAGR of 5.5% during 2022-2027.
By End-Use Industry –
The business processes outsourcing market is segmented by end-use industry into
    • a) Banking, Financial Services And Insurance (BFSI)
    • b) Retail
    • c) Information Technology (IT) And Telecom
    • d) Manufacturing
    • e) Healthcare
    • f) Other End-Uses
The IT & telecom market was the largest segment of the business processes outsourcing market segmented by end-use industry, accounting for 34.0% of the total in 2022. Going forward, the BFSI market is expected to be the fastest growing segment in the business processes outsourcing market segmented by end-use industry, at a CAGR of 3.7% during 2022-2027.
By Automation Type –
The business processes outsourcing market is segmented by automation type into
    • a) Automated BPO Services
    • b) Non-Automated BPO Services
The automated BPO services market was the largest segment of the business processes outsourcing market segmented by automation type, accounting for 54.9% of the total in 2022. Going forward, the automated BPO services market is expected to be the fastest growing segment in the business processes outsourcing market segmented by automation type, at a CAGR of 6.2% during 2022-2027.
By Service Provider’s Location–
The business processes outsourcing market is segmented by service provider’s location into
    • a) North America
    • b) Asia-Pacific
    • c) Western Europe
    • d) Eastern Europe
    • e) Rest Of World
The Asia Pacific market was the largest segment of the business processes outsourcing market segmented by service provider’s location, accounting for 35.7% of the total in 2022. Going forward, the rest of world market is expected to be the fastest growing segment in the business processes outsourcing market segmented by service provider’s location, at a CAGR of 8.2% during 2022-2027.
By Geography - The business processes outsourcing market is segment by geography into
      o Asia Pacific
      • • China
      • • India
      • • Japan
      • • Australia
      • • Indonesia
      • • South Korea
      o North America
      • • USA
      o South America
      • • Brazil
      o Western Europe
      • • France
      • • Germany
      • • UK
      o Eastern Europe
      • • Russia
      o Middle East
      o Africa
Asia Pacific was the largest region in the business processes outsourcing market, accounting for 35.7% of the total in 2022. It was followed by North America, Western Europe and then the other regions. Going forward, the fastest-growing regions in the business processes outsourcing market will be Middle East and Africa, where growth will be at CAGRs of 11.37% and 8.03% respectively. These will be followed by South America and Asia Pacific, where the markets are expected to grow at CAGRs of 6.51% and 3.73% respectively.

Business Processes Outsourcing Competitive Landscape

Major Competitors are:

  • ADP
  • Teleperformance
  • Concentrix
  • Paychex
  • Conduent

    • Other Competitors Include:

  • Arvato Bertelsmann
  • TCS
  • DXC Technologies
  • Accenture
  • HCL Technologies Limited
  • Genpact
  • Amdocs Ltd
  • IBM
  • First source Solutions
  • Intelenet Global Services
  • Capgemini SE
  • China Customer Relations Centers Inc
  • China Data Group Co., Ltd
  • Chinasoft International Co., Ltd
  • Infosys Ltd (Infosys BPM)
  • M and Y Global Services
  • Northking Information Technology Co., Ltd
  • Wipro Ltd
  • Atalian Interactive
  • E-Satisfaction
  • ALAC Etoile
  • My Compta Solution
  • Acial
  • Cdlt
  • Intersa
  • On Service GmbH
  • Getaline GmbH
  • Tolksdorf Communication
  • Phonetica
  • Magora
  • Cyclad
  • KODA Bots
  • Conectys
  • Euvic IT
  • Euroanswer
  • FSP Global
  • Reashore
  • SimbirSoft
  • Agima
  • Mentalstack
  • OfficePartners360
  • Remote Employee
  • Peak Support
  • GCS Agents
  • Invensis
  • Go4Customer
  • Acquire BPO
  • Remote CoWorker
  • Exela (formerly SourceHOV)
  • Fusion BPO Services
  • Callbox
  • Westpark Communications
  • Ameridial
  • ARDEM Incorporated
  • I.Q. BackOffice
  • MMCY Tech
  • DialAmerica
  • Prialto
  • Maestro Personal Assistants
  • Squeeze Media Group LLC
  • Unity Communications
  • Wow 24-7
  • Solix Inc
  • Headcount Management
  • ERC
  • Thrive PEO
  • 24-7 Intouch
  • Paradigm Quest
  • Gexel
  • Canada Direct
  • Bill Gosling Outsourcing
  • Millennium 1 Solutions
  • Prisma Medios de Pago
  • LinkSolution
  • VN Global BPO
  • Central 24 Hours
  • Amaro Group Services
  • Tempo Soluções
  • Alert Brasil
  • BizPRO Processos de Negocios
  • S3Chile
  • Orsan Call Center
  • Origen BPO
  • Aidey
  • Shakuro
  • Contactopia
  • Clario Tech DMCC
  • Tafaseel BPO
  • Globalex Enviro LLC
  • ETISAL International
  • Twerlo AI
  • AL ASILA
  • Elite Design Studio
  • Ec3
  • Indox PTY Ltd
  • IContact BPO
  • Perfect Solution Outsourcing
  • ETISAL International
  • Wasla Outsourcing

      • Table Of Contents

      1. Executive Summary

      2. Table of Contents

      3. List of Figures

      4. List of Tables

      5. Report Structure

      6. Introduction and Market Characteristics

      6.1. General Market Definition

      6.2. Summary

      6.3. Business Processes Outsourcing Market Definition And Segmentations

      6.4. Market Segmentation By Service Type

      6.4.1. CRM BPO

      6.4.2. HRO BPO

      6.4.3. Finance And Administration (F&A) BPO

      6.4.4. Other BPO Services

      6.5. Market Segmentation By End-Use Industry

      6.5.1. Banking, Financial Services And Insurance (BFSI)

      6.5.2. Retail

      6.5.3. Information Technology (IT) And Telecom

      6.5.4. Manufacturing

      6.5.5. Healthcare

      6.5.6. Other End Uses

      6.6. Market Segmentation By Automation Type

      6.6.1. Automated BPO Services

      6.6.2. Manual BPO Services

      6.7. Market Segmentation By Service Provider’s Location

      6.7.1. North America

      6.7.2. Asia-Pacific

      6.7.3. Western Europe

      6.7.4. Eastern Europe

      6.7.5. Rest Of World

      7. Supply Chain

      7.1.1. Resources

      7.1.2. BPO Service Providers

      7.1.3. Other Service Providers

      7.1.4. End Users

      8. Customer Information

      8.1. Surge In Small Business Outsourcing

      8.2. Business Process Outsourcing Drives Flexibility

      8.3. Financial Advisors Are Highly Satisfied With External Investment Solutions

      8.4. Technology Strategies Are The Most Outsourced Activity

      8.5. Knowledgeable Advisors And Customer Feedback Is Most Valued

      8.6. BPO Shift To Work-From-Home Model

      8.7. Negligence Is The Biggest Cybersecurity Risk

      8.8. IT Continues To Be The Most Commonly Outsourced Business Function/ IT Continues To Lead The BPO Market

      9. Major Market Trends

      9.1. Use Of Artificial Intelligence

      9.2. Leveraging Social Media Customer Experience

      9.3. Cloud-Based Communication

      9.4. Voice Analytics

      9.5. Unified Communication

      9.6. Strategic Partnerships

      9.7. Investments

      10. Automation And Artificial Intelligence in The BPO Industry

      10.1. Robotic Process Automation

      10.1.1. Chatbots

      10.1.2. Cloud Computing

      10.2. Artificial Intelligence (AI)

      10.2.1. Call Center AI

      10.2.2. Automatic Speech Recognition

      10.2.3. Natural Language Processing

      11. PESTEL Analysis

      11.1. Political

      11.1.1. Government Incentives

      11.1.2. Digitization Initiatives By Governments

      11.1.3. Changing Political Scenarios

      11.2. Economical

      11.2.1. Emerging Markets

      11.2.2. Volatile Exchange Rates

      11.2.3. High Interest Rates

      11.3. Social

      11.3.1. Skilled Populations In The Asia-Pacific Region

      11.3.2. Quality Over Cost Behavior

      11.4. Technological

      11.4.1. Cybersecurity Threats

      11.4.2. Development Of Telecom Infrastructure

      11.4.3. Technological Advances

      11.5. Environmental

      11.5.1. Climate Change – COVID-19

      11.5.2. Natural Disasters

      11.6. Legal

      11.6.1. Highly Regulated Environment

      11.6.2. Privacy And Security Laws

      12. Global Business Processes Outsourcing Market Size And Growth

      12.1. Market Size

      12.2. Historic Market Growth, 2017 – 2022, Value ($ Billion)

      12.2.1. Market Drivers 2017 – 2022

      12.2.2. Market Restraints 2017 – 2022

      12.3. Forecast Market Growth, 2022 – 2027, 2032F Value ($ Billion)

      12.3.1. Market Drivers 2022 – 2027

      12.3.2. Market Restraints 2022 – 2027

      13. Business Processes Outsourcing Market, Regional Analysis

      13.1. Global Business Processes Outsourcing Market, By Region, Historic and Forecast, 2017 – 2022, 2027F, 2032F, Value ($ Billion)

      13.2. Global Business Processes Outsourcing Market, 2017 – 2027, Historic And Forecast, By Region

      13.3. Global Business Processes Outsourcing Market, 2022 – 2027, Growth And Market Share Comparison, By Region

      13.4. Global Business Processes Outsourcing Market, By Country, Historic and Forecast, 2017 – 2022, 2027F, 2032F, Value ($ Billion)

      13.5. Global Business Processes Outsourcing Market, 2017 – 2027, Historic And Forecast, By Country

      13.6. Global Business Processes Outsourcing Market, 2022 – 2027, Growth And Market Share Comparison, By Country

      14. Global Market Segmentation

      14.1. Global Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, Value ($ Billion)

      14.2. Global Business Processes Outsourcing Market, Segmentation By End-Use Industry, Historic And Forecast, 2017 – 2022, 2027F, 2032F, Value ($ Billion)

      14.3. Global Business Processes Outsourcing Market, Segmentation By Automation Type, Historic And Forecast, 2017 – 2022, 2027F, 2032F, Value ($ Billion)

      14.4. Global Business Processes Outsourcing Market, Segmentation By Service Provider’s Location, Historic And Forecast, 2017 – 2022, 2027F, 2032F, Value ($ Billion)

      15. Market Comparison with Macro Economic Factors

      15.1. Business Processes Outsourcing Market Size, Percentage Of GDP, Global

      15.2. Per Capita Average Business Processes Outsourcing Market Expenditure, Global

      16. Market Comparison With Macro Economic Factors Across Countries

      16.1. Business Processes Outsourcing Market Size, Percentage Of GDP, 2022, Major Countries

      16.2. Business Processes Outsourcing Per Capita Expenditure, 2022, Major Countries

      17. Business Processes Outsourcing Services Market Comparison With Industry Metrics

      17.1. Average Spending On Business Processes Outsourcing Services Market By Total Enterprises, 2022, By Country

      18. Asia-Pacific Market

      18.1. Summary

      18.2. Market Overview

      18.2.1. Region Information

      18.2.2. Market Information

      18.2.3. Background Information

      18.2.4. Government Initiatives

      18.2.5. Regulations

      18.2.6. Regulatory Bodies

      18.2.7. Major Associations

      18.2.8. Taxes Levied

      18.2.9. Corporate Tax Structure

      18.2.10. Investments

      18.2.11. Major Companies

      18.3. Asia-Pacific Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, Value ($ Billion)

      18.4. Asia-Pacific Business Processes Outsourcing Market: Country Analysis

      18.5. Australia Market

      18.6. Australia Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, Value ($ Billion)

      18.7. China Market

      18.8. Summary

      18.9. Market Overview

      18.9.1. Country Information

      18.9.2. Market Information

      18.9.3. Background Information

      18.9.4. Government Initiatives

      18.9.5. Regulations

      18.9.6. Regulatory Bodies

      18.9.7. Major Associations

      18.9.8. Taxes levied

      18.9.9. Corporate Tax Structure

      18.9.10. Investments

      18.9.11. Major Companies

      18.10. China Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, Value ($ Billion)

      18.11. India Market

      18.12. India Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, Value ($ Billion)

      18.13. Japan Market

      18.14. Japan Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, Value ($ Billion)

      19. Western Europe Market

      19.1. Summary

      19.2. Market Overview

      19.2.1. Region Information

      19.2.2. Market Information

      19.2.3. Background Information

      19.2.4. Government Initiatives

      19.2.5. Regulations

      19.2.6. Regulatory Bodies

      19.2.7. Major Associations

      19.2.8. Taxes Levied

      19.2.9. Corporate Tax Structure

      19.2.10. Investments

      19.2.11. Major Companies

      19.3. Western Europe Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, Value ($ Billion)

      19.4. Western Europe Business Processes Outsourcing Market: Country Analysis

      19.5. France Market

      19.6. France Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, Value ($ Billion)

      19.7. Germany Market

      19.8. Germany Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, Value ($ Billion)

      19.9. Italy Market

      19.10. Italy Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, Value ($ Billion)

      19.11. Spain Market

      19.12. Spain Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, Value ($ Billion)

      19.13. UK Market

      19.14. UK Business Processes Outsourcing Market, Segmentation By Type Of Service, 2017-2022, 2022-2027F, 2032F, Value ($ Billion)

      20. Eastern Europe Market

      20.1. Summary

      20.2. Market Overview

      20.2.1. Region Information

      20.2.2. Market Information

      20.2.3. Background Information

      20.2.4. Government Initiatives

      20.2.5. Regulations

      20.2.6. Regulatory Bodies

      20.2.7. Major Associations

      20.2.8. Taxes Levied

      20.2.9. Corporate Tax Structure

      20.2.10. Investments

      20.2.11. Major Companies

      20.3. Eastern Europe Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, Value ($ Billion)

      20.4. Eastern Europe Business Processes Outsourcing Market: Country Analysis

      20.5. Russia Market

      20.6. Russia Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, Value ($ Billion)

      21. North America Market

      21.1. Summary

      21.2. Market Overview

      21.2.1. Region Information

      21.2.2. Market Information

      21.2.3. Background Information

      21.2.4. Government Initiatives

      21.2.5. Regulations

      21.2.6. Regulatory Bodies

      21.2.7. Major Associations

      21.2.8. Taxes Levied

      21.2.9. Corporate Tax Structure

      21.2.10. Investments

      21.2.11. Major Companies

      21.3. North America Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, Value ($ Billion)

      21.4. North America Business Processes Outsourcing Market: Country Analysis

      21.5. USA Market

      21.6. Summary

      21.7. Market Overview

      21.7.1. Country Information

      21.7.2. Market Information

      21.7.3. Background Information

      21.7.4. Government Initiatives

      21.7.5. Regulations

      21.7.6. Regulatory Bodies

      21.7.7. Major Associations

      21.7.8. Taxes Levied

      21.7.9. Corporate Tax Structure

      21.7.10. Investments

      21.7.11. Major Companies

      21.8. USA Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, Value ($ Billion)

      22. South America Market

      22.1. Summary

      22.2. Market Overview

      22.2.1. Region Information

      22.2.2. Market Information

      22.2.3. Background Information

      22.2.4. Government Initiatives

      22.2.5. Regulations

      22.2.6. Regulatory Bodies

      22.2.7. Major Associations

      22.2.8. Taxes Levied

      22.2.9. Corporate Tax Structure

      22.2.10. Investments

      22.2.11. Major Companies

      22.3. South America Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, Value ($ Billion)

      22.4. South America Business Processes Outsourcing Market: Country Analysis

      22.5. Brazil Market

      22.6. Brazil Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, Value ($ Billion)

      23. Middle East Market

      23.1. Summary

      23.2. Market Overview

      23.2.1. Region Information

      23.2.2. Market Information

      23.2.3. Background Information

      23.2.4. Government Initiatives

      23.2.5. Regulations

      23.2.6. Regulatory Bodies

      23.2.7. Major Associations

      23.2.8. Taxes Levied

      23.2.9. Corporate Tax Structure

      23.2.10. Investments

      23.2.11. Major Companies

      23.3. Middle East Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, Value ($ Billion)

      24. Africa Market

      24.1. Summary

      24.2. Market Overview

      24.2.1. Region Information

      24.2.2. Market Information

      24.2.3. Background Information

      24.2.4. Government Initiatives

      24.2.5. Regulations

      24.2.6. Regulatory Bodies

      24.2.7. Major Associations

      24.2.8. Taxes Levied

      24.2.9. Corporate Tax Structure

      24.2.10. Investments

      24.2.11. Major Companies

      24.3. Africa Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, Value ($ Billion)

      25. Competitive Landscape And Company Profiles

      25.1. Company Profiles

      25.2. Automatic Data Processing, Inc. (ADP)

      25.2.1. Company Overview

      25.2.2. Products And Services

      25.2.3. Business Strategy

      25.2.4. Financial Overview

      25.3. Teleperformance SE

      25.3.1. Company Overview

      25.3.2. Products And Services

      25.3.3. Business Strategy

      25.3.4. Financial Overview

      25.4. Concentrix

      25.4.1. Company Overview

      25.4.2. Products And Services

      25.4.3. Business Strategy

      25.4.4. Financial Overview

      25.5. Paychex Inc

      25.5.1. Company Overview

      25.5.2. Products And Services

      25.5.3. Business Strategy

      25.5.4. Financial Overview

      25.6. Conduent

      25.6.1. Company Overview

      25.6.2. Products And Services

      25.6.3. Business Strategy

      25.6.4. Financial Overview

      26. Fastest Emerging Mid-Sized Companies

      26.1. WNS (Holdings) Limited

      26.2. Willis Tower Watson

      26.3. ExlService Holdings, Inc.

      26.4. ManpowerGroup, Inc.

      26.5. Kelly Services, Inc.

      27. Key Mergers and Acquisitions

      27.1. Solutions by STC Acquired ccc by STC.

      27.2. Bain Capital Private Equity Acquired VXI Global Solutions

      27.3. Majorel Acquired Alembo

      27.4. EAG Acquired Quorum

      27.5. Gi Group Holding Acquired Focun Group

      27.6. Teleperformance Acquired Senture, LLC.

      27.7. iSON Xperiences Acquired Altron People Solutions.

      27.8. MetaSource Acquired Digiscribe.

      27.9. Accenture Acquired Enterprise System Partners (ESP)

      27.10. TAKE Solutions Acquired DataCeutics

      27.11. AION Capital Acquired InterGlobe Technologies

      28. Market Background: Software And BPO Services Market

      28.1. Software And BPO Services Market Characteristics

      28.2. Market Definition

      28.3. Key Segmentation

      28.4. Global Software And BPO Services Market, Segmentation By Type, 2017 – 2027, Value ($ Billion)

      28.5. Global Software And BPO Services Market, 2022, By Region, Value ($ Billion)

      28.6. Global Software And BPO Services Market, 2017 – 2027, Historic And Forecast, By Region

      29. Opportunities And Strategies

      29.1. Global Business Processes Outsourcing Market In 2027 – Countries Offering Most New Opportunities

      29.2. Global Business Processes Outsourcing Market In 2027 – Segments Offering Most New Opportunities

      29.3. Global Business Processes Outsourcing Market In 2027 – Growth Strategies

      29.3.1. Market Trend Based Strategies

      29.3.2. Competitor Strategies

      30. Business Process Outsourcing Market, Conclusions And Recommendations

      30.1. Conclusions

      30.2. Recommendations

      30.2.1. Product

      30.2.2. Place

      30.2.3. Price

      30.2.4. Promotion

      30.2.5. People

      31. Appendix

      31.1. Market Data Sources

      31.2. Research Methodology

      31.3. Currencies

      31.4. The Business Research Company

      31.5. Copyright and Disclaimer

    List Of Tables

      Table 1: Global Business Processes Outsourcing Market, Historic, 2017 – 2022, $ Billion
    • Table 2: Global Business Processes Outsourcing Market, Forecast, 2022 – 2027, 2032F, $ Billion
    • Table 3: Global Business Processes Outsourcing Market, By Region, Historic and Forecast, 2017 – 2022, 2027F, 2032F, %
    • Table 4: Global Business Processes Outsourcing Market, By Region, Historic and Forecast, 2017 – 2022, 2027F, 2032F, $ Billion
    • Table 5: Global Business Processes Outsourcing Market, 2017 – 2027, Historic And Forecast Growth Rate, Split By Region
    • Table 6: Global Business Processes Outsourcing Market, 2022 – 2027, Growth And Market Share Comparison, By Region
    • Table 7: Global Business Processes Outsourcing Market, By Country, Historic and Forecast, 2017 – 2022, 2027F, 2032F, %
    • Table 8: Global Business Processes Outsourcing Market, By Country, Historic and Forecast, 2017 – 2022, 2027F, 2032F, $ Billion
    • Table 9: Global Business Processes Outsourcing Market, 2017 – 2027, Historic And Forecast Growth Rate, Split By Country
    • Table 10: Global Business Processes Outsourcing Market, 2022 – 2027, Growth And Market Share Comparison, By Country
    • Table 11: Global Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, %
    • Table 12: Global Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, $ Billion
    • Table 13: Global Business Processes Outsourcing Market, Segmentation By End-Use Industry, Historic And Forecast, 2017 – 2022, 2027F, 2032F, %
    • Table 14: Global Business Processes Outsourcing Market, Segmentation By End-Use Industry, Historic And Forecast, 2017 – 2022, 2027F, 2032F, $ Billion
    • Table 15: Global Business Processes Outsourcing Market, Segmentation By Automation Type, Historic And Forecast, 2017 – 2022, 2027F, 2032F, %
    • Table 16: Global Business Processes Outsourcing Market, Segmentation By Automation Type, Historic And Forecast, 2017 – 2022, 2027F, 2032F, $ Billion
    • Table 17: Global Business Processes Outsourcing Market, Segmentation By Service Provider’s Location, Historic And Forecast, 2017 – 2022, 2027F, 2032F, %
    • Table 18: Global Business Processes Outsourcing Market, Segmentation By Service Provider’s Location, Historic And Forecast, 2017 – 2022, 2027F, 2032F, $ Billion
    • Table 19: Global Business Processes Outsourcing Market Value, Market Size As A Percentage Of Global GDP, 2017 – 2027
    • Table 20: Global Business Processes Outsourcing Market, Per Capita Average Business Processes Outsourcing Market Industry Expenditure, 2017 – 2027, ($)
    • Table 21: Global Business Processes Outsourcing Percentage Of GDP, By Country, 2022, %
    • Table 22: Global Business Processes Outsourcing Per Capita Expenditure, By Country, 2022, $
    • Table 23: Average Spending On Business Processes Outsourcing Services Market By Total Enterprises, By Country, 2022, $
    • Table 24: Asia-Pacific GDP Per Capita, By Country, 2017-2022, $
    • Table 25:  Asia-Pacific Population, By Country, 2017-2027, Millions
    • Table 26: Asia-Pacific Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, %
    • Table 27: Asia-Pacific Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, $ Billion
    • Table 28: Australia Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, %
    • Table 29: Australia Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, $ Billion
    • Table 30: China GDP Per Capita, 2017-2022, $
    • Table 31:  China Population, By Country, 2017-2027, Millions
    • Table 32: China Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, %
    • Table 33: China Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, $ Billion
    • Table 34: India Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, %
    • Table 35: India Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, $ Billion
    • Table 36: Japan Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, %
    • Table 37: Japan Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, $ Billion
    • Table 38: Western Europe GDP Per Capita, By Country, 2017-2022, $
    • Table 39:  Western Europe Population, By Country, 2017-2027, Millions
    • Table 40: Western Europe Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, %
    • Table 41: Western Europe Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, $ Billion
    • Table 42: France Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, %
    • Table 43: France Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, $ Billion
    • Table 44: Germany Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, %
    • Table 45: Germany Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, $ Billion
    • Table 46: Italy Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, %
    • Table 47: Italy Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, $ Billion
    • Table 48: Spain Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, %
    • Table 49: Spain Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, $ Billion
    • Table 50: UK Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, %
    • Table 51: UK Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, $ Billion
    • Table 52: Eastern Europe GDP Per Capita, By Country, 2017-2022, $
    • Table 53:  Eastern Europe Population, By Country, 2017-2027, Millions
    • Table 54: Eastern Europe Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, %
    • Table 55: Eastern Europe Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, $ Billion
    • Table 56: Russia Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, %
    • Table 57: Russia Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, $ Billion
    • Table 58: North America GDP Per Capita, By Country, 2017-2022, $
    • Table 59:  North America Population, By Country, 2017-2027, Millions
    • Table 60: North America Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, %
    • Table 61: North America Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, $ Billion
    • Table 62: USA GDP Per Capita, 2017-2022, $
    • Table 63:  USA Population, By Country, 2017-2027, Millions
    • Table 64: USA Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, %
    • Table 65: USA Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, $ Billion
    • Table 66: South America GDP Per Capita, By Country, 2017-2022, $
    • Table 67:  South America Population, By Country, 2017-2027, Millions
    • Table 68: South America Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, %
    • Table 69: South America Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, $ Billion
    • Table 70: Brazil Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, %
    • Table 71: Brazil Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, $ Billion
    • Table 72: Middle East GDP Per Capita, By Country, 2017-2022, $
    • Table 73:  Middle East Population, By Country, 2017-2027, Millions
    • Table 74: Middle East Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, %
    • Table 75: Middle East Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, $ Billion
    • Table 76: Africa GDP Per Capita, By Country, 2017-2022, $
    • Table 77:  Africa Population, By Country, 2017-2027, Millions
    • Table 78: Africa Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, %
    • Table 79: Africa Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, $ Billion
    • Table 80: Global Hydrofluoric acid Market, Key Competitor Estimated Market Shares, 2021, Percentage (%)
    • Table 81: Fastest Emerging Mid-Sized Companies, In 2021
    • Table 82: Global Software And BPO Services Market, Segmentation By Type, 2017 – 2027, $ Billion
    • Table 83: Global Software And BPO Services Market, 2022, Split By Region
    • Table 84: Global Software And BPO Services Market, 2017 – 2027, Historic And Forecast Growth Rate, Split By Region
    • Table 85: Global Business Processes Outsourcing Market Size Gain ($ Billion), 2022 – 2027, By Country
    • Table 86: Global Business Processes Outsourcing Market Size Gain ($ Billion), Segmentation By Type Of Service, 2022 – 2027
    • Table 87: Global Business Processes Outsourcing Market Size Gain ($ Billion), Segmentation By End-Use Industry, 2022 – 2027
    • Table 88: Global Business Processes Outsourcing Market Size Gain ($ Billion), Segmentation By Automation Type, 2022 – 2027
    • Table 89: Global Business Processes Outsourcing Market Size Gain ($ Billion), Segmentation By Service Provider’s Location, 2022 – 2027
    • Table 90: Business Processes Outsourcing - Market Data Sources

    List Of Figures

      Figure 1: Geographic Regions Covered
    • Figure 2: Global Business Processes Outsourcing Market Segmentation By Service Type
    • Figure 3: Global Business Processes Outsourcing Market Segmentation By End-Use Industry
    • Figure 4: Global Business Processes Outsourcing Market Segmentation By Automation Type
    • Figure 5: Global Business Processes Outsourcing Market Segmentation By Service Provider’s Location
    • Figure 6: Business Processes Outsourcing Services Market, Supply Chain Analysis
    • Figure 7: Business Processes Outsourcing Services Market, PESTEL Analysis
    • Figure 8: Global Business Processes Outsourcing Market, Historic, 2017 – 2022, $ Billion
    • Figure 9: Global Business Processes Outsourcing Market, Forecast, 2022 – 2027, 2032F, $ Billion
    • Figure 10: Global Business Processes Outsourcing Market, By Region, Historic and Forecast, 2017 – 2022, 2027F, 2032F, %
    • Figure 11: Global Business Processes Outsourcing Market, 2017 – 2027, Historic And Forecast Growth Rate, Split By Region
    • Figure 12: Global Business Processes Outsourcing Market, 2022 – 2027, Growth And Market Share Comparison, By Region
    • Figure 13: Global Business Processes Outsourcing Market, By Country, Historic and Forecast, 2017 – 2022, 2027F, 2032F, %
    • Figure 14: Global Business Processes Outsourcing Market, 2017 – 2027, Historic And Forecast Growth Rate, Split By Country
    • Figure 15: Global Business Processes Outsourcing Market, 2022 – 2027, Growth And Market Share Comparison, By Country
    • Figure 16: Global Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, %
    • Figure 17: Global Business Processes Outsourcing Market, Segmentation By End-Use Industry, Historic And Forecast, 2017 – 2022, 2027F, 2032F, %
    • Figure 18: Global Business Processes Outsourcing Market, Segmentation By Automation Type, Historic And Forecast, 2017 – 2022, 2027F, 2032F, %
    • Figure 19: Global Business Processes Outsourcing Market, Segmentation By Service Provider’s Location, Historic And Forecast, 2017 – 2022, 2027F, 2032F, %
    • Figure 20: Asia-Pacific Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, %
    • Figure 21: Australia Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, %
    • Figure 22: China Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, %
    • Figure 23: India Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, %
    • Figure 24: Japan Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, %
    • Figure 25: Western Europe Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, %
    • Figure 26: France Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, %
    • Figure 27: Germany Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, %
    • Figure 28: Italy Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, %
    • Figure 29: Spain Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, %
    • Figure 30: UK Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, %
    • Figure 31: Eastern Europe Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, %
    • Figure 32: Russia Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, %
    • Figure 33: North America Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, %
    • Figure 34: USA Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, %
    • Figure 35: South America Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, %
    • Figure 36: Brazil Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, %
    • Figure 37: Middle East Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, %
    • Figure 38: Africa Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, %
    • Figure 39: Global Business Processes Outsourcing Market, Key Competitor Estimated Market Shares, 2021, Percentage (%)
    • Figure 40: Global Software And BPO Services Market, Segmentation By Type, 2017 – 2027, $ Billion
    • Figure 41: Global Software And BPO Services Market, 2022, Split By Region
    • Figure 42: Global Software And BPO Services Market, 2017 – 2027, Historic And Forecast Growth Rate, Split By Region

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    Frequently Asked Questions

    What is the definition of the business processes outsourcing market?

    The business processes outsourcing (BPO) market consists of sales of BPO services by entities (organizations, sole traders and partnerships) that provide BPO services. These services include (CRM) customer relationship management, HRO (human resource outsourcing), KPO (knowledge process outsourcing), data entry outsourcing, healthcare BPO, financial services outsourcing, engineering services outsourcing and other BPO services. request a sample here

    How will the business processes outsourcing market drivers and restraints affect business processes outsourcing market dynamics? What forces will shape the business processes outsourcing industry going forward?

    The business processes outsourcing market growth is aided low-cost talent pool in emerging markets. However, some business processes outsourcing market restraints include government regulations. request a sample here

    What is the forecast market size of the business processes outsourcing market?

    The business processes outsourcing market forecast is expected to reach $278.6 billion in 2022 at a compound annual growth rate of 8.7%. request a sample here

    How is the business processes outsourcing market segmented?

    The global business processes outsourcing market is segmented-
    a) By Service Type
    b) By End-Use Industry
    c) By Automation Type
    d) By Service Provider’s Location     request a sample here

    Which region has largest share, and what is the market size and growth by geography according to the business processes outsourcing global market report?

    For more detail on this, request a sample here.

    Who are the key players of the global business processes outsourcing market?

    Top competitors in the global business processes outsourcing market are Automatic Data Processing, Inc; Accenture plc; Conduent Inc; Teleperformance SE; Paychex, Inc. request a sample here.

    What are the key trends in the global business processes outsourcing market?

    Major trends global business processes outsourcing market include increased adoption of augmented reality. request a sample here.

    What are the major opportunities in the business processes outsourcing market and the approaches companies can take to take advantage of them?

    For this and further detailed insights on the market, request a sample here. request a sample here.

    How does the business processes outsourcing market relate to the overall economy and other similar markets?

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